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Hilton Garden Inn BWI- Sales
2 weeks ago
Job Description JOB DESCRIPTION Support the Sales & Catering team administratively including correspondence, preparing reports, file turnovers and assisting with reservations. Responsibilities: Support the Sales & Catering team administratively including correspondence, preparing reports, file turnovers and assisting with reservations. Provide telephone, message support for the department, and respond to inquiries in a timely, clear and pleasant manner. Exercise decision-making skills to direct requests both internal and external. Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation. Assist the Sales & Catering team with the preparation of contracts, proposals and addendums, track the completion status, and keep files up to date. Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence. Take booking inquiry information via phone and prepare proper paperwork. Handle reservations for VIP guests and clients. Ensure that all arrangements, including upgrades and amenities, are handled properly. Coordinate with other departments through verbal and written instructions. Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system. Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues. Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices. Complete additional projects as assigned. Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary. Assists front office team, General Manager and sales team with corporate reservations. Assist the Sales & Catering Team with the Resume & BEO Packets for Staff Meeting. Prepare and submit purchase orders through iBuy. Submit Meeting Planner Hilton Honor Points. Send out MPSI Surveys to the team. Assist or spearhead the coordination of internal sales events. Take sales meeting minutes and distribute. Location Description 1516 Aero Drive, Linthicum, Maryland 21090 Welcome to Hilton Garden Inn BWI Airport hotel in Linthicum, located five minutes from Baltimore/Washington International Airport (BWI). We're a modern hotel set in a corporate park, with easy access to Fort Meade in Annapolis Junction. Baltimore Convention Center, Oriole Park/Camden Yards, Royal Farms Arena and Ravens Football Stadium are eight miles away. Requirements Skills/Knowledge Required: Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills. Effectively deals with internal and external customers, with high levels of patience, tact and diplomacy. Communicates clearly, concisely, and openly in all interactions. Has exceptional attention to detail, organizational, analytical and time management skills. Multi-tasks and prioritizes in a fast-paced work environment being able to stay focused. Exercises sound judgment; evaluates situations and utilizes appropriate and creative resources to solve problems. Is technologically savvy, with a working knowledge of Microsoft Office, Delphi FDC and OnQ Preferred. Able to assist with our social media posts. Contribute creativity when organizing client events and sales blitzes. Must be able to meet deadlines, exercise sense of urgency and know how to prioritize. Must be able to adapt in a changing environment and demonstrate professional attitude. Education: High School Diploma required, Bachelor's Degree preferred Experience: 1-2 years administrative support experience, additional hotel front desk experience is preferred