Customer Service Associate I

Job Description As a Customer Service Associate I - Communications in the , you’ll be the first point of contact for clients that call into the hospital, ensuring clear communication and smooth coordination for patient care. This position calls for someone who can stay calm under pressure, gather important details quickly, and keep information moving to the right people at the right time, while providing excellent customer service to all clients. What you need to knowSalary: $15.85/hourLocation: College Station, TXSchedule: Full-time -- Monday through Friday, 9am to 6pmWhat you need to doApply Submitting a cover letter, resume/CV to assist us with the review process. You may upload these documents to the application under CV/Resume.Minimum Required QualificationsHigh school graduation or any equivalent combination of education and experienceTwo years in general office or clerical workExperience in Customer ServiceExperience in data entry/entering info into data applicationExperience with phone or communication center (call center)Experience scheduling or coordinating appointmentsExperience working in hospital settingExperience transferring data electronically (scanning, faxing, etc)Working knowledge of word processing, spreadsheet and/or data entry applicationsAbility to multi-task and work cooperatively with othersResponsibilitiesCommunications/Customer Service: Answers incoming calls for the Small Animal Hospital. Shares all relevant information with the appropriate staff, faculty, student or service area via email or text message to ensure continuity of service for all clients and patients. Ensures that all emergency cases are handled immediately by notifying the front desk staff and ER staff of the potential emergency and arrival time. Transfers calls to the appropriate service when prompted.Documents: Creates and updates veterinary service section appointment templates in EzyVet. Deconflicts appointment issues with clinicians and Client Service Section. Investigates and researches customer complaints and participates in resolving problems. Verifies and updates client/patient information for accuracy. Assists in gathering and recording referral information from rDVMs to include medical records. Ensures that all RDVM records have been uploaded to the appropriate patient in the hospital information system.Scheduling: Oversees the daily administrative operations of assigned veterinary service section(s). Serves as the primary contact between front desk and veterinary services for admission and discharge processing. Assists with appointment scheduling (new/rechecks). Schedules appointments in conjunction with specialized services, including ultrasounds, echocardiograms, endoscopies, radiology, CT’s, MRI’s and etc. Records new patient information for local and referral clients and patients. Enters/updates all client/patient information into hospital information system. Sets up and maintains Blocked Schedules. Promotes communications between clients, rDVMs, clinicians, techs and all other staff as appropriate. Why Texas A&M University? Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents& livedexperiences. Embracing varying opinions and perspectives strengthens ourwhich are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.Amenities associated with a major university, such as sporting and cultural events,state-of-the-artrecreation facilities, the Bush Library and Museum, and much more await you.Experience all that a big city has to offer but witha reasonablecost-of-living and no long commutes., with Texas A&M contributing to employee health and basic life premiums of annual paid holidays Up toand at leasteach month Automatic enrollment in the Health and Wellness:Professional Development: All employees have access to freetraining, webinars, and limited financial support to attend conferences, workshops, and more for completing a degree while a Texas A&M employee a program at Texas A&M that has been built by employees, for employees