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Job Responsibilities: Ensure timely and accurate completion of Controls, Checks, Instructions, and Queries on a daily basis. Manage group email boxes and internal enquiry management tools to resolve queries within prescribed service levels. Collaborate with Product, Network Management, Sub custodians, and vendors to resolve operational issues. Manage individual workload to meet team and departmental deadlines and objectives. Review and update processes or procedures to minimize risk and improve operations. Provide support, guidance, and training to enhance the global client experience. Adhere to all departmental procedures, policies, checkpoints, and controls. Assist the Senior Manager in managing the instruction process and balancing team workloads. Review manual Controls for Timely Execution and Checks for accuracy. Required Qualifications, Capabilities, and Skills: Essential financial services background, within a Custody or Asset Servicing environment (Income / Corporate Actions). Minimum 2 years of experience in Asset Services, Corporate Actions or Custody activities Proven track record of risk reduction in a risk-based environment. Experience demonstrating strategic and analytical thinking. Ability to work in a changing environment, learning, documenting, and implementing new processes efficiently. Strong communication skills, both oral and written, with management, clients, and colleagues. Preferred Qualifications, Capabilities, and Skills: Relevant degree education preferred; non-degree candidates with a proven track record will be considered. Experience with Asset Servicing operating systems/platforms preferred (TCS BaNCS or third-party vendor management advantageous). Knowledge of market processes, requirements, and regulations. Proficient in Microsoft Office.
