Banquet Captain

2 weeks ago

Fort Walton Beach, United States Innisfree Hotels Full time

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.Location: Hilton Garden Inn FWBPay Type:HourlyPay starting at (based on experience):We are looking for an experienced Banquet Captain who will be responsible for supervising and assisting with the set-up, service, and cleanup of all assigned banquet functions. This role may train banquet staff, coordinate food and beverage service, focusing on high-quality service and sanitation. Also, the Banquet Captain will work directly with clients and guests at the event to ensure that attendees are satisfied with the service.Essential Duties and Responsibilities include the following. Other duties may be assigned.- Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.- Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.- Engages and creates a positive experience for guests.- Inspects the set-up of meeting and banquet functions, checking them against the Banquet Event Order.- Supervises and assists with the set-up of assigned catered functions, ensuring that the hotel’s standards are met, and advance preparation for service is adequate to allow efficient service.- Acts as liaison between Sales/Catering Manager and the in-house meeting or Banquet Manager.- Assists F&B Manager with the creation of the Banquet work schedules and banquet reports.- Assists in the servicing of functions as required.- Requisitions liquor for all banquet bars and maintains proper control over banquet beverage service.- Supervises and assists with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.- Inspects the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.- Maintains knowledge and ensures that staff is following all state liquor laws.- Must be familiar with banquet menus and prices.- Holds pre-function meetings, and checks staffing and menus, prior to events.- Assigns side-work duties and stations to all banquet servers.- Prepares banquet checks and obtains signatures from guest contacts.- Monitors ongoing functions throughout assigned shift.- Assists in set up of audio/visual, as necessary.- Handles items for “Lost and Found” according to company standards.- Stays current and up to date with all hotel’s special events.- Performs any other duties as assigned by management.Qualifications1. Must have a high school diploma or equivalent.2. Minimum 1 year of banquet and customer service experience required, hospitality industry preferred.3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.5. Knowledge of reservation and POS systems.6. Ability to work with computers and good knowledge of operating software preferred.7. Must be able to multi-task and be detail oriented.8. Must be a team player.Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.

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