Assistant Telemarketing Lead

6 days ago

West Chester, Pennsylvania, United States All Star Sports Academy Full time
Job Title:
  • Assistant Telemarketing Lead OUR WHY At All-Star Sports Academy (ASSA) we deliver impact through our mission – "Inspiring and mentoring young athletes to become successful individuals – one game, one lesson, and one player at a time." The Assistant Telemarketing Lead will support the Telemarketing Manager in overseeing the daily operations of the telemarketing team while also participating in calls with both new and existing clients.
  • This hybrid role requires a blend of leadership and telemarketing skills, as you will assist in managing team performance, achieving key metrics, and directly contributing to lead generation and client engagement.
  • The ideal candidate is an excellent communicator with strong organizational and problem-solving abilities, eager to help drive team success and ensure high levels of customer satisfaction.
Duties and Responsibilities:

  • • Team Management Assistance:     o Assist in overseeing the daily activities of the telemarketing team to ensure efficiency and goal achievement.     o Support team members in meeting and exceeding call volume targets and client engagement objectives.     o Help train and onboard new telemarketers, providing guidance on effective communication techniques and sales strategies.     o Monitor team performance, offer constructive feedback, and help resolve any performance-related issues.        o Collaborate with the Telemarketing Manager to ensure team goals are aligned with the company's overall objectives.
    • Client Engagement:     o Actively participate in outbound and inbound calls with both new and existing clients.     o Qualify leads, gather client information, and schedule appointments or follow-ups as necessary.     o Build rapport with clients, address their inquiries, and provide information about products/services.     o Maintain a high level of professionalism and customer service during calls.
    • Metrics & Reporting:     o Meet and exceed call volume and intake metrics set by the company.     o Track and report key performance indicators (KPIs) such as call volume, lead conversion rates, and client feedback.     o Assist in creating reports on team performance and client interactions for management review.
Qualifications:

  • • Proven experience in telemarketing, customer service, or sales roles, with at least 1-2 years in a leadership or supervisory capacity.
    • Strong communication skills, both written and verbal, with the ability to engage clients effectively.
    • Excellent organizational and multitasking skills.
    • Ability to work in a fast-paced, metric-driven environment.
    • Strong problem-solving skills with attention to detail.
    • Experience with CRM systems and call tracking software is a plus.
    • Ability to motivate and support a team to achieve performance goals.
  • All-Star Sports Academy is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
  • Signatures below indicate that the proceeding job description was reviewed and agreed upon by both the employee and their respective Manager.
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