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The Wendy's Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.Perks/Benefits:Postural & Physical Demands Requirements:Frequent reaching above waist, chest, and shoulder level, as well as below waist levelFrequent to the continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)Continuous standing on tiled surfaces for all tasksAbility to stand for long periods of time without a breakFrequent hip flexion while walking for all tasksOccasional lifting of boxes of supplies/products weighing fromOccasional lifting of milk crates weighing between 5 –30lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter heightFrequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)Health & Safety:Is familiar with and works in compliance with occupational health and safety legislationUses or wears personal protective equipment or clothing as requiredDoes not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyoneKnows, understands and follows safe work practices and proceduresEnsures restaurant has a health and safety program in placeTakes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documentedConducts regular workplace inspectionsResponds to and corrects unsafe acts and conditionsReports work related injuries and illnesses to the appropriate internal and external authoritiesPerforms accident investigations for all work related injuries and illnessesEnforces employee compliance in regard to the restaurant’s health and safety policies and proceduresInitiates performance counseling and takes disciplinary actions for noncompliance in matters related to health and safetyKeeps the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employeesMakes recommendations for improvement to the restaurant’s health and safety practices and programPeople Management:Accountable for recruiting new team members, performance management including training and developing new and existing team members, and motivating and encouraging team to achieve targetsBuilds the restaurants’ “bench strength" by identifying and developing high potential employees for progression to the next levelSets goals and objectives for his/her teamEnsures ‘open door’ policy for all team membersHas excellent communication skills – ensures ongoing day to day communication with all shifts through communication log or other meansProvides open communication with General Manager and Restaurant OwnerResponsible for restaurant compliance with all applicable legislationEnsures high standards of guest experience are maintained and demonstrated as a top priorityImplements, and instills in their teams, company policies, procedures, ethicsHandles guest complaints and queries with professionalism and concernPrepares reports and other performance analysis documentationEstablishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programsEstablishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guestsProvides leadership and direction around waste management proceduresEducation and Experience:Three to five years related experience and/or training; or equivalent combination of education and experiencePhysical Demands:Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects • Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday Must be able to work and perform all duties at any station in the kitchen or service areaTim Hortons Inc. is a Canadian multinational fast food restaurant chain. Based in Toronto, Tim Hortons serves coffee, doughnuts, and other fast food items. It is Canada's largest quick-service restaurant chain, with 4,846 restaurants in 14 countries as of December 31, 2018.The company was founded in 1964 in Hamilton, Ontario, by Canadian hockey players Tim Horton and Jim Charade, after an initial venture in hamburger restaurants. In 1967, Horton partnered with investor Ron Joyce, who assumed control over operations after Horton died in 1974. Joyce expanded the chain into a multi-billion dollar franchise. Charade left the organization in 1966 and briefly returned in 1970 and 1993 through 1996.
