Mortgage Loan Assistant

Loan Officer Assistant / Client Success PartnerDo you thrive in a high-energy, fast-paced environment where details matter, communication is fanatical, and clients and partners are treated like gold? Do you want to be part of a team that works hard, has fun, and wins together? If you just nodded your head, keep reading. If you’re looking for “just a job,” this won’t be the place for you.Who We Are:Martin Mortgage Group is not your average mortgage team. We’re a top-1% branch within Fairway Independent Mortgage, serving Raleigh and beyond. But numbers aren’t what drive us - our people, partners, and clients are.We run on Core Values that we live, breathe, and expect from each other:Fanatical Proactive Communication – We don’t leave people wondering. Ever.Have Fun – We work hard and laugh harder.Positive Energy – We bring the kind of vibe people want to be around.Authentic – No scripts. No BS. Just real people who care.Committed & Determined – We don’t stop until the job’s done right.Details Matter – If you’re not sweating the small stuff, this isn’t the place for you.We’re a family-style crew led by Michael Martin (Branch Manager) and Nicole Blakeman (Team Captain & Business Partner). Nicole has been the backbone of Martin Mortgage Group for more than a decade, known for her sharp eye, unwavering standards, and ability to keep everything moving at a high level. She leads the team with a mix of discipline, encouragement, and accountability—always raising the bar while making sure people feel supported. Around here, we celebrate wins, challenge each other to grow, and are relentless about taking care of clients and referral partners.Who You Are:You’ve got a work ethic that people notice.You love learning and don’t need to be babysat.You’re wired to serve—whether it’s clients, realtors, or teammates.You can handle a fast pace without dropping the ball.You care deeply about getting things right—because details matter.You bring a smile and good energy, even on Mondays.If you’re looking for a cushy gig where you can “coast,” this is not for you. If you want to be part of a high-performance, fun, supportive team where the bar is high and the rewards are real, this could be your new home.What You’ll Do:Work directly with Nicole Blakeman, Team Captain, supporting her leadership and ensuring the smooth flow of our business.Be a trusted point of contact for clients and partners.Manage loan files, gather and review documents, and keep deals moving forward.Communicate proactively with clients, Realtors, attorneys, and teammates—no surprises, no dropped balls.Own the details: deadlines, follow-ups, and the “little things” that make a huge difference.Help us deliver the kind of white-glove experience that keeps clients coming back and partners raving.Why You’ll Love It Here:You’ll be part of a tight-knit team where everyone has each other’s back.You’ll grow personally and professionally with coaching, mentoring, and real career paths.You’ll work side-by-side with leaders who value people, not just production.You’ll get to laugh, win, and make a serious impact on people’s lives.Ready?This job will challenge you. It will stretch you. It will also reward you in ways a “normal” job never could. If you’re ready to learn, grow, serve, and win—apply and tell us why you’re the perfect fit.If not, no hard feelings. We’re not for everyone. But if you’re the right fit, this is where you belongCompensation:$45,000 - $60,000 yearly plus bonusResponsibilities:Assist with administrative duties such as making and screening calls, booking appointments, etc. Coordinate and prepare documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork Verify all loan package documentation received is accurate and complete in accordance with company policy and procedures and report any discrepancies to the loan originator/ loan officer Act as the primary contact between our clients and our company and schedule and conduct meetings to discuss any follow-up issues or items that need to be addressed Answer questions about transactions for clients and company employees to help ensure a high level of customer satisfaction Qualifications:Understand basic loan financing options such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc. Excellent customer service and communication skills and willing to go above and beyond for customers and team Computer proficiency required including MS Office; some CRM, MLS, DU, and proprietary mortgage software preferred Although not required, having an NMLS license or training is preferred Preferably 2-3 years of administrative support in a professional office or mortgage environment About CompanyWe pride ourselves on superb communication with clients, agents, and each other. We work collaboratively but also encourage independence and forward-thinking. We value work-life balance but also aim to be available to clients and agent partners as often as possible. We are always looking for effective communicators and customer service-minded individuals to join our team