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Vice President IT Infrastructure

13 hours ago

Burlingame, United States TridentCare Full time

The Vice President, IT Infrastructure & Operations is a strategic, hands-on executive responsible for the reliability, scalability, and modernization of TridentCare’s technology backbone. This role will lead the implementation of mature ITIL-aligned processes and drive a multi-year IT service management (ITSM) transformation that improves performance, transparency, and user experience across a national healthcare services footprint.Reporting directly to the CIO, the VP oversees all core infrastructure and operations functions—including data centers, cloud platforms, network, end-user computing, service desk, and core IT platforms—ensuring secure, compliant, and cost-effective delivery of IT services that enable TridentCare’s growth, operational excellence, and strategic objectives. Key Responsibilities Infrastructure & Cloud Strategy Own the enterprise infrastructure and cloud strategy, roadmap, and architecture in alignment with TridentCare’s business and clinical priorities. Lead the evaluation, planning, of a legacy colo migration to the cloud or colo consolidation to balance risk, cost, performance, and speed to value. Design and optimize a hybrid IT environment (on-premises, private cloud, public cloud) for resilience, scalability, and cost efficiency. Develop a SDWAN migration and implementation strategy to sunset legacy MPLS network infrastructure. Establish, monitor, and continuously refine infrastructure KPIs (availability, performance, capacity, cost per service, etc.) and present results in executive forums. IT Operations & Service Delivery Provide executive leadership for day-to-day IT operations, including data centers, servers, storage, network, telephony/UC, end-user computing, and service desk. Ensure high availability and performance of mission-critical systems supporting field operations, clinical workflows, logistics, and back-office functions. Institutionalize standardized operational procedures, runbooks, and proactive monitoring to prevent incidents and reduce downtime. Oversee and continuously improve incident, request, problem, and change management processes to deliver consistent, high-quality service. ITIL Process Implementation & ITSM Transformation Lead the design, rollout, and maturation of ITIL-aligned processes across the IT organization (Incident, Problem, Change, Configuration, Release, Knowledge, Service Catalog, etc.). Drive the transformation of IT service management leveraging a modern ITSM platform (, ServiceNow), emphasizing automation, self-service, and data-driven operations. Implement and maintain a robust CMDB and asset management practices to enable accurate impact analysis, capacity planning, and compliance. Define SLAs and OLAs, create executive service performance dashboards, and regularly brief the CIO and executive leadership on IT service health and trends. Reliability, Resilience, and Security Partner closely with Information Security to ensure infrastructure, cloud, and operational practices are secure, compliant, and aligned with healthcare regulatory requirements (, HIPAA). Own disaster recovery and planning for infrastructure and key applications; drive regular DR testing, remediation, and continuous improvement. Implement and oversee backup, recovery, and high-availability strategies for mission-critical systems, balancing risk and cost. Leadership, Talent Development & Vendor Management Build, lead, and develop a high-performing infrastructure and operations organization, including directors, managers, engineers, and service desk leaders. Foster a culture of accountability, continuous improvement, operational discipline, and strong customer service orientation. Manage strategic vendor and service provider relationships (telecom, hosting, cloud, MSPs, ITSM and monitoring platforms), ensuring performance against SLAs and alignment to TridentCare’s strategy. Negotiate contracts, optimize vendor portfolios, and manage sourcing strategies to improve service quality and reduce total cost of ownership. Manage all aspects of the infrastructure and operations offshore vendor relationship to drive performance and accountability to contracted SLA’s. Financial Management & Governance Own the infrastructure and operations budget (CapEx and OpEx), including multi-year planning, forecasting, and cost optimization. Develop business cases and ROI analyses for major infrastructure, cloud, and ITSM investments; present options and recommendations in business terms to the CIO and executive leadership. Contribute to IT and enterprise governance processes, including IT steering committees, risk reviews, and board-facing updates related to infrastructure, availability, and service performance. Qualifications Education & Experience Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field required; Master’s degree or MBA preferred or equivalent experience + years of progressive experience in IT infrastructure and operations, with at least years in a senior leadership role (Sr. Director / VP level). Proven track record leading large-scale legacy-to-cloud migrations and operating hybrid environments in complex, multi-site organizations. Demonstrated success implementing and maturing ITIL processes and IT service management in a high-availability, x environment. Experience in healthcare, healthcare services, or other highly regulated industries strongly preferred; private-equity-backed environment experience is a plus. Technical Skills Deep knowledge of: Major cloud platforms (, AWS, Azure, GCP) and hybrid architectures. Data center technologies (servers, storage, virtualization, backup/recovery, DR). Enterprise networking (WAN, SD-WAN, VPN, Wi-Fi, firewalls, load balancers). End-user computing (Windows, M, endpoint management) and collaboration tools. ITSM platforms (, ServiceNow, Cherwell, BMC) and CMDB/asset management. Familiarity with cybersecurity frameworks and controls as they relate to infrastructure, operations, and healthcare compliance. Leadership & Soft Skills Strategic, business-oriented leader with strong execution discipline and the ability to operate in a fast-paced, PE-backed environment. Proven ability to build and lead high-performing teams, attract and develop talent, and drive organizational change. Excellent communication and executive presence; able to influence and align senior stakeholders and translate complex technical topics into clear business outcomes. Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage competing priorities. Customer-focused mindset with a passion for improving the experience of clinical users, field operations, and internal stakeholders. Key Success Measures Reduced unplanned downtime and improved availability and performance of core clinical and business systems. Successful migration of prioritized legacy platforms to cloud with measurable improvements in resilience, scalability, and total cost of ownership. Increased ITIL/ITSM process maturity, reflected in reduced incident volume, faster resolution times, and higher SLA attainment. Improved internal customer satisfaction (, service desk CSAT, NPS) and strengthened perception of IT as a strategic partner. Optimized infrastructure and operations spend with clear visibility to ROI and contribution to EBITDA improvement and growth.