Shift Supervisor
3 days ago
Now Hiring: Shift Supervisor (Shift Lead) in Pembroke Pines, FLEAP Management Corp dba KFC is looking for leaders who love serving customers and want to be part of a great restaurant company by running excellent shifts in a self-sufficient manner. Take ownership and responsibility to solve problems, seek help from others when appropriate, and be willing to provide help and guidance to your team. This is the perfect place for you to learn, grow, and succeedWhat’s in it for you?Paid time off for full-time employees401(k) with company matchOpportunity to earn a bonus based on store performanceWhat you can expect from us:Leadership and directionSupport and coaching on how to respond to customer and co-worker requestsExcellent communication and a passion for working with peopleOpportunity to grow within the company and move into salaried management roles and beyondHighlights of what we expect from you:Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers, and Service are completedEnsure all Team Members complete their Shift Excellence tasks for their assigned position(s)Ensure food safety, quality, and accuracy of ordersResolve customer complaints quickly while maintaining positive customer relationsUnderstand posted work schedules and report to work as scheduled—on time, in uniform, and ready to begin tasks; provide appropriate notice when unable to workUnderstand and use the approved timekeeping system, including accurately recording all hours workedProvide regular feedback to the RGM regarding Team Member performanceProvide ongoing constructive and positive feedback to Team MembersActively participate in the training of Team MembersHandle conflicts constructively and work with the RGM to reach a resolutionAssist with Profit and Loss management by following cash-control and security procedures, maintaining inventory, and managing laborFully participate in delivering a WOW experience to every guest**This list is not all-inclusive of the expectations for our Shift Leaders.Are you qualified for the job?Education: Basic math and reading skillsExperience: Must be 18 years oldMust pass background check criteria and drug testAble to stock shelves and coolersAble to oversee and manage subordinate employees and provide directionAble to sweep and mop floors, dust shelves, lift and carry out trash containers, and place them in the outside binAble to clean the parking lot and grounds surrounding the restaurantAble to tolerate standing, walking, lifting up to 50 lbs, and stooping during 90% of the shiftValid driver’s license and access to a vehicleDisclaimer: You are applying to EAP Management Corp dba KFC, a franchisee of KFC. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
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