Field Service Technician

– Field Service Technician (Coffee & Beverage Equipment) I. Position Summary / Objective The Field Service Technician is responsible for installing, maintaining, and repairing espresso machines, filter coffee brewers, tea brewers, grinders, and related beverage equipment in the field. The technician ensures all equipment is operating to proper performance standards at customer locations by performing adjustments, calibrations, preventive maintenance, and equipment repairs. This position also supports local sales teams by conducting site surveys, providing staff training when needed, and helping maintain consistent product quality across customer accounts. The role includes direct field service, coordination with third-party partners, documentation, inventory management, and adherence to all company technical procedures and safety policies. II. Primary Responsibilities (Percentages represent approximate time spent on each activity.) A) Machine Maintenance & Field Service – 50% Perform and manage field service calls according to company response time and service prioritization policies. Troubleshoot, repair, and adjust equipment at customer locations. Conduct follow-up visits as needed. B) Quality Controls – 20% Perform Quality Control (QC) evaluations at key customer accounts to ensure equipment performance and product consistency. Adjust and set machine parameters to meet required quality standards. C) Equipment Installations – 15% Install espresso machines, coffee brewers, tea brewers, grinders, and related beverage equipment at new and existing customer locations. Support installation coordination with sales and operations teams. D) Repossessions – 5% Perform equipment repossessions in accordance with company procedures and required documentation. E) Third-Party Service Support – 10% Support and coordinate with Third-Party Service Providers (3PS) on installations, repairs, QC visits, and repossessions. F) On-Call Duties Participate in the on-call rotation as required and approved by the Technical Services Manager. G) Administrative Responsibilities Accurately complete service, QC, and audit forms and enter them into the system daily. Maintain installation documentation as outlined in department procedures. Track and record serial numbers for loaned or deployed equipment. H) Van & Shop Maintenance Maintain organization of parts and tools; reorder and restock inventory as needed. Perform regular service vehicle checks as outlined in company guidelines. I) Quality Improvement & Training Contribute to continuous improvement by performing QC visits and providing training to customers, partners, and internal staff. Participate in ongoing technical education and skill development. J) Technical Management & Compliance Follow all company policies, procedures, and technical guidelines. Work in alignment with company values and safety standards. K) Equipment Tracking Monitor and document equipment movement, installations, removals, serial numbers, and related activity according to company policy. III. Decision-Making Authority Decisions Made Independently Review service reports, KPIs, rebuild data, and QC reports for the branch. Perform QC evaluations and schedule required quarterly QC visits for assigned accounts. Maintain and track machine and parts inventory. Follow equipment repossession procedures. Document and report equipment or quality issues to the Technical Services leadership team. Manage individual travel and expense budgets. Code expenses to correct cost centers following company guidelines. Decisions Referred to Manager Exceptions to established procedures or policies. Approval for high-cost parts, large repairs, or escalated customer issues. Any deviations from standard quality or technical protocols. #IND1 Apply Now