Service Appointment Coordinator

1 week ago


Ardmore, United States Jeremy Hodge Auto Group Full time

Service Appointment Coordinator  We are seeking a professional and customer focused Service Appointment Coordinator to join our Chevrolet GMC dealership. This role is responsible for managing service department schedules, answering inbound calls, coordinating vehicle service appointments, and delivering a high-quality customer experience. The ideal candidate will be organized, personable, and familiar with dealership operations or automotive service processes. Job Responsibilities Answer incoming service calls and respond to customer inquries regarding vehicle maintenance and repairs. Schedule and confirm service appointments efficiently using dealership management software Follow up with customers via phone , text , or email to confirm appointments and provide reminders Coordinate with service advisors and technicians to optimize scheduling and workflow. Provide accurate information regarding wait times, availability, and  recommended maintenance intervals Update customre information and vehicle history in the database. Maintain a high level of customre satisfaction by addressing concerns promptly and courteously. Assist with service deparment maarketing capaings or follow-up calls as needed. Skills/Qualifications High school diploma or equivalent required. Prior experience in a dealership or automotive service enviroment preferred. Strong communication and interpersonal skills. Proficient with scheduling software and Microsoft Office Suite. ability to multi-task and stay organized in fast-paced environment. Bilingual (English/ Spanish) a plus. Job Requirements High school diploma/GED Basic computer skills Must have valid driver's license Benefits In addition to career-long personal development, our associates enjoy a number of benefits, including: Competitive hourly wage or salary (based on experience). Performance -based bonuses or commission opportunities. Health, dental, and vision insurance 401 (k) plan. Paid time off and holidays. employee discounts on vehicles and services. About Us  Welcome to our Employment Opportunities page   If you’re looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people.



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