Customer Service Representative

2 weeks ago

Ogden, Utah, United States Frontier Health Full time

JOB TITLE Customer Service Representative

SUMMARY:

Responsible for greeting consumers and visitors in a professional manner. Handling all incoming calls and fielding them accordingly, addressing consumer questions and needs, and providing an overall welcoming environment. 

EDUCATION AND EXPERIENCE:

Education: High School Diploma/GED required. Coursework in general office and computers preferred.

Licensure: N/A

Certification: N/A

Experience: Experience in customer service preferred.

Knowledge/Skills: General office skills, including strong phone and typing skills.

Verbal/written communication skills.

Skilled in use of all major computer applications.

Punctual with consistent/reliable attendance history.

EQUIPMENT:

Computer, fax, copier, and any other equipment required to perform the functions of the position.

MAJOR DUTIES AND RESPONSIBILITIES:

Greets consumers and visitors and welcomes them to the office in a professional, polite and welcoming manner.Maintains a positive, empathetic and professional attitude toward consumers at all times.Receives telephone calls and referrals in a professional manner using effective listening skills and routes calls to appropriate individuals.Reviews demographic, insurance and provider information with consumers at every visit and updates records as necessary.Obtains a copy of the consumers insurance card, driver license and social security card.Collects the appropriate amount of the consumer's responsibility at each visit, noting the payment and provides the consumer with a receipt. Balances cash drawer.Schedules, coordinates and reschedules consumer appointments.May call to remind consumers of their appointments.Interviews consumers to collect related data for case-opening paperwork and obtains all required signatures on documentation.Establishes authorization for services on appropriate consumers with third party payors. Enters access data on computer system.Performs other administrative duties such as locking/unlocking doors, opening/distributing mail, typing, filing, faxing and collecting documents to be shredded, etc.Maintains strict confidentiality of all knowledge gained through contact with consumers.Attends and participates in regularly scheduled staff meetings and in-services and individual program planning staffing meetings, as needed.All other duties as assigned.

PERFORMANCE RESPONSIBILITIES:

Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:

Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.Exercise necessary cost control measures.Maintain positive internal and external customer service relationships.Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.Plan and organize work effectively and ensure its completion.Demonstrate reliability by arriving to work on time and utilizing effective time management.Meet all productivity requirements.Demonstrate team behavior and must be willing to promote a team-oriented environment.Represent the organization professionally at all times.Demonstrate initiative and strive to continually improve processes and relationships.Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

  • Customer Service Representatives

    2 weeks ago

    Ogden, Utah, United States Randstad North America, Inc. Full time

    Join one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotely in Montana. You must physically live in Utah, Montana, Colorado, Wyoming. As a Customer Service Represe Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service

  • Customer Service Representatives

    3 weeks ago

    Ogden, Utah, United States Randstad North America, Inc. Full time

    Join one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotely in Montana. You must physically live in Utah, Montana, Colorado, Wyoming. As a Customer Service Represe Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service

  • Customer Service Representatives

    2 weeks ago

    Ogden, Utah, United States Randstad North America, Inc. Full time

    Join one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotely in Montana. You must physically live in Utah, Montana, Colorado, Wyoming. As a Customer Service Represe Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service Randstad North...

  • Customer Service Representatives

    2 weeks ago

    Ogden, Utah, United States Randstad North America, Inc. Full time

    Join one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotely in Montana. You must physically live in Wyoming, Utah, Montana, Colorado. As a Customer Service Represe Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service Randstad North...

  • Customer Service Representative

    2 days ago

    Ogden, Utah, United States beBeeCustomer Part time

    Customer Service RepresentativeWe are seeking a motivated and friendly Customer Service Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members and guests, ensuring an outstanding

  • Customer Service Representatives

    3 weeks ago

    Ogden, Utah, United States Randstad North America, Inc. Full time

    Join one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotely in Montana. You must physically live in Utah, Montana, Colorado, Wyoming. As a Customer Service Represe

  • Customer Service Representative

    1 week ago

    Ogden, Utah, United States beBeeService Full time

    Customer Service RepresentativeAs a Customer Service Representative, you will be the face of our store and an essential member of our customer service team. You will be responsible for providing an exceptional customer experience for each and every one of our valued customers. Your duties will include assisting customers with purchases, handling cash and...

  • Customer Service Representative

    2 weeks ago

    Ogden, Utah, United States U-Haul Full time

    Location: 3421 Wall Ave, Ogden, Utah 84401 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    4 days ago

    Ogden, Utah, United States beBeeCustomerService Part time

    Job DescriptionWe are seeking a highly motivated Customer Service Representative to join our team.Greet members and guests, providing exceptional customer service, ensuring an excellent member experience.Respond to member inquiries and concerns in a timely and professional manner.Responsibilities:Customer Service/Front Desk Activities:Maintain a clean and...

  • Customer Service Representative Fueler/Washer

    3 weeks ago

    Ogden, Utah, United States TIBCO Software Full time

    Customer Service Representative Fueler/ Washer (Job Number: 2223996 ) Whats the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/ Washer at our Penske Ogden location, youll d Customer Service Representative, Customer Service, Fueler, Fuel, Representative, Service Attendant, Retail