Principal - Communications Digital Transformation Consultant - ServiceNow

1 week ago

Chicago, Illinois, United States ITL USA Full time

Job description Infosys Consulting's Communications Practice is seeking a Principal Level Management Consultant with experience implementing transformation solutions leveraging ServiceNow in one or more domain areas for Communications Providers, including customer care operations, network operations, service delivery and service/network inventory. At Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available, and quality is both impeccable and cost competitive. Over the years we have applied this model to a full range of services - both technical and business. Our IT services such as application integration, testing, maintenance, and infrastructure management ensure your operations are fully optimized. Our business process outsourcing and management services, such as customer service delivery, human resource outsourcing and procurement handling, drive down process costs while greatly enhancing their efficiencies. Most importantly, as part of our strategic sourcing approach, these services free up resources that can then be deployed to drive transformation and innovation initiatives As a Principal Consultant, you will provide best-fit solutions for one or more projects across our communications service provider clients; provide technology/product fitment consultation; assist in defining scope and sizing of work; anchor Proof of Concept developments and support opportunity identification and pursuit processes and evangelize Infosys brand. You will leverage your extensive knowledge and experience in the ServiceNow platform to recommend, architect, and design solutions leveraging the platform that address the client's needs. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, lead and participate in sales and pursuits focused on our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Required Qualifications:Bachelor's degree or foreign equivalent required in Electrical, Telecom, or Information Technology Engineering. Will also consider one year of relevant work experience in lieu of every year of educationMin. 7 years of experience with Operational Technologies within the Communications Sector.Experience in the design, architecture, and implementation of ServiceNow solutions specifically associated with Telecom Network Inventory, Service Management, Service Operations Management, and Order Management for Technology ProvidersKnowledgeable in key areas of Communications provider operations, including customer operations, network operations, product introduction, and service deliveryShould be able to comprehend and design industry standard information models like TM Forum SID.Has at least 5 years' experience in managing IT programs and projectsShould be able to develop business process and system use casesShould be able to create the As-Is and To-Be Process and Use Case documents.Should be able to guide, mentor and review the end-to-end solution and perform issue resolutions during support /Post-Go Live phase.Should have strong background of Testing processes used in an IT Project and be able to assist the Testing team with the functional scenario identificationThe candidate must be a team player and is also expected to help the project team with any functional issues that may arise during the course of the projectExcellent analytical skills and communication skillsAll candidates must be willing and able to travel up to %, depending on client requirementsU.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this timeLive within 2 hours' drive time or be willing to relocate to one of the following Infosys hub offices - Atlanta, GA; Dallas, TX; Houston, TX; Bridgewater, NJ; New York City, NY; Seattle, WAPreferred Qualifications: Has at least 3 years' experience designing, implementing, or managing solutions for Communications providers leveraging the ServiceNow platformHas at least 5 years' experience managing operations or analyzing and implementing process optimizations across an areas of customer management, network or field operationsAt least 5 years of experience in implementing and enhancing industry standard products for CSP operationsExperience and desire to work in a consulting environment that requires regular travelShould have excellent soft-skills and leadership skills to lead assessment workshops, and work with Enterprise architects to design roadmaps for next 5 yearsExperience of at least 1 or 2 full-cycle implementations for a CSP with hands on Functional and deployment experienceExperience in a CSP in North America across Mobility or Wireline networks will be preferredAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :-Medical/Dental/Vision/Life InsuranceLong-term/Short-term DisabilityHealth and Dependent Care Reimbursement AccountsInsurance (Accident, Critical Illness , Hospital Indemnity, Legal)(k) plan and contributions dependent on salary levelPaid holidays plus Paid Time OffStandard BonusAbout Us:Infosys Consulting is a global management consulting firm helping some of the world's most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today's digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

  • Senior Consultant for Digital Transformation

    9 hours ago

    Chicago, Illinois, United States West Monroe Experienced 2 Full time

    About Us">West Monroe is a global business and technology consulting firm that creates measurable value for its clients by delivering real-world solutions.">The Role">We're looking for a seasoned Customer Service Management (CSM) expert to join our team. As a Senior Consultant, you'll collaborate with clients to drive business outcomes, implement ServiceNow...

  • ServiceNow ITOM Transformation Consultant

    3 days ago

    Chicago, Illinois, United States Slalom Consulting Full time

    Job OverviewAs a key member of our Slalom Technologists team, you will be responsible for delivering technical stories and requirements in the context of ServiceNow ITOM implementation workshops. With at least 7 years of experience in ServiceNow design and development, you will bring in-depth knowledge and hands-on experience across various ITOM...

  • Digital Experience Designer

    5 days ago

    Chicago, Illinois, United States ServiceNow Full time

    About ServiceNowAt ServiceNow, we're on a mission to make the world work better for everyone. We believe that technology has the power to transform lives and businesses alike.We're a global company with a presence in over 80 countries, serving more than 8,100 customers worldwide. Our intelligent cloud-based platform connects people, systems, and processes to...

  • IT Transformation Consultant

    20 hours ago

    Chicago, Illinois, United States ServiceNow Full time

    Join Our Team of IT Transformation ExpertsAt ServiceNow, we're dedicated to helping organizations transform the way they work. As a Sr Enterprise Account Executive, you'll be part of a talented team that's passionate about delivering innovative solutions that make a real impact.Your primary responsibility will be to drive new business sales revenue from our...

  • Digital Transformation Consultant

    4 days ago

    Chicago, Illinois, United States Infosys Limited Digital Full time

    Job Description:We are seeking a highly experienced Senior Client Partner to lead our client interfaces within assigned accounts, building account plans and managing client relationships based on those plans. This role involves handling single accounts or parts of large accounts with significant revenue potential.About the Role:Client delivery assurance:...

  • ServiceNow Solutions Architect for Enterprise Transformation

    19 hours ago

    Chicago, Illinois, United States Slalom Consulting Full time

    At Slalom Consulting, we empower our clients to drive meaningful impact through technology and business transformation. As a ServiceNow Solutions Architect for Enterprise Transformation, you will play a critical role in helping our clients achieve their strategic goals by leveraging the power of ServiceNow.About the RoleThis is an exceptional opportunity to...

  • Digital Transformation Lead

    2 days ago

    Chicago, Illinois, United States Infosys Limited Digital Full time

    **Job Overview**We are seeking a highly skilled Digital Transformation Lead to join our team at Infosys Limited Digital. In this role, you will be responsible for building and maintaining strong relationships with our clients, understanding their business needs, and developing strategies to drive digital transformation.**Key Responsibilities**Manage client...

  • Principal ServiceNow Enterprise Architect

    3 weeks ago

    Chicago, Illinois, United States 1872 Consulting Full time

    Principal ServiceNow Enterprise Architect Hybrid WFH - onsite 1-2 days/week, WFH 3-4 days/week Summary You will be joining at a time where our organization is undergoing a major transformation in IT, where we're making a big push to the cloud (Azure), and implementing new enterprise solutions for the first time such as Salesforce and Mulesoft. With all of...

  • ServiceNow Platform Strategist

    7 days ago

    Chicago, Illinois, United States Peapod Digital Labs Full time

    Job DescriptionA seasoned IT professional is sought to drive digital transformation and lead the implementation of ServiceNow platform in a dynamic environment. The ideal candidate will possess expertise in ServiceNow architecture, strong leadership skills, and excellent communication abilities.About Peapod Digital LabsWe are a leading provider of digital...

  • Principal Consultant

    1 week ago

    Chicago, Illinois, United States Photon Full time

    Job DescriptionA Principal Consultant focuses on leveraging digital technologies to help organizations transform their business models, operations, and customer experiences. They guide clients through digital transformation initiatives, helping them implement innovative solutions to meet modern market demandsRole Summary:The Digital Principal Consultant is a...

  • Principal Consultant

    5 days ago

    Chicago, Illinois, United States Photon Full time

    Job DescriptionA Principal Consultant focuses on leveraging digital technologies to help organizations transform their business models, operations, and customer experiences. They guide clients through digital transformation initiatives, helping them implement innovative solutions to meet modern market demandsRole Summary:The Digital Principal Consultant is a...

  • Digital Transformation Specialist

    4 days ago

    Chicago, Illinois, United States Aon Full time

    In today's fast-paced business landscape, companies must adapt quickly to stay ahead of the competition. At Aon, we recognize the importance of digital transformation and are seeking an experienced ServiceNow Platform Architect to lead our efforts.This critical role will involve transitioning from APM to EA Pro, which requires a deep understanding of...

  • Principal Consultant

    23 hours ago

    Chicago, Illinois, United States Photon Full time

    Job DescriptionA Principal Consultant focuses on leveraging digital technologies to help organizations transform their business models, operations, and customer experiences. They guide clients through digital transformation initiatives, helping them implement innovative solutions to meet modern market demandsRole Summary:The Digital Principal Consultant is a...

  • Digital Transformation Consultant

    1 day ago

    Chicago, Illinois, United States Savvy, Inc. Full time

    Savvy, Inc. is seeking a Digital Transformation Consultant to lead our clients through the transformative journey of leveraging technology for business growth. As a Product Strategy Consultant, you will be responsible for driving digital transformation initiatives, identifying areas of improvement, and developing strategies to optimize business...

  • Digital Transformation Expert

    4 days ago

    Chicago, Illinois, United States ServiceNow Full time

    About ServiceNow's CultureWe strive to create an accessible and inclusive experience for all candidates. At ServiceNow, we believe in fostering a culture of innovation, trust, and empowerment. Our employees come from diverse backgrounds, and we welcome candidates from non-traditional paths who bring unique perspectives and experiences to our team.The RoleWe...

  • Digital Transformation Consultant

    2 days ago

    Chicago, Illinois, United States Diverse Lynx Full time

    We are looking for a highly skilled Digital Transformation Consultant to join our team at Diverse Lynx LLC. As a Digital Transformation Consultant, you will be responsible for helping organizations adapt to digital changes and improve their overall efficiency.You will need to have solid experience in FIS DigitalOne product knowledge in banking domain and the...

  • Principal Cloud ServiceNow Architect

    4 days ago

    Chicago, Illinois, United States 1872 Consulting Full time

    Role Overview1872 Consulting is seeking a highly skilled Principal ServiceNow Enterprise Architect to lead our ServiceNow technical team and drive the organization's ServiceNow architecture. As a key member of our IT enterprise architecture team, you will be responsible for ensuring that ServiceNow architectures align with our overall solution goals and...

  • Digital Transformation Consultant

    6 days ago

    Chicago, Illinois, United States Kenway Consulting Full time

    Digital Transformation ConsultantWe are seeking a highly skilled and experienced Digital Transformation Consultant to join our team. As a Digital Transformation Consultant, you will work closely with our clients to help them navigate the complexities of digital transformation and develop strategies to achieve their business goals.You will apply your...

  • ServiceNow Consultant

    1 week ago

    Chicago, Illinois, United States Slalom Consulting Full time

    Who You'll Work WithSlalom Emerge is a team of trailblazers helping ensure we achieve our strategic goals of investing for the future and pursuing innovation as a competitive advantage. We empower our local markets by identifying emerging capabilities, building multi-disciplinary teams, and providing access to niche and hyper-specialized expertise.As a...

  • Digital Transformation Consultant

    8 hours ago

    Chicago, Illinois, United States Jobleads-US Full time

    Digital Transformation ConsultantAt Jobleads-US, we're committed to helping our clients navigate the complexities of digital transformation. As a Digital Transformation Consultant, you'll play a key role in identifying business opportunities and developing strategies to capitalize on them. Your technical expertise and business acumen will enable us to...