Personal Banker

About This Job The main purpose of this job is to deliver an excellent customer experience, through building relationships with customers, understanding the financial needs and providing the right solutions. You will develop and maintain long lasting relationships with customers, co-workers, and other lines of business within Commerce to ensure that you are able to uncover the financial needs of each customer.Additional Job DescriptionOur Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You’ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we’re looking for a new Personal Banker to join our team at our Arnold location. Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other areas of the business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and provide them with solutions to address those needs. As a Personal Banker, you’ll: Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank. Deliver an excellent customer experience both in person and over the phone to ensure we meet customers’ financial needs. Actively listen to our customers so you can make appropriate recommendations that match their needs. Educate customers on a variety of retail products and digital solutions that improves their financial wellness.Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements. Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified. Be able to earn more than your base pay through our quarterly incentive program. Work ScheduleMonday - Friday 8:15 AM - 5:15 PM, Saturday 8:45 AM - 12:15 PMEssential FunctionsInteract with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillmentActively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goalsEnsure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirementsIdentify complex financial needs and refer customers to bank specialists when appropriate.Perform other duties as assignedKnowledge, Skills & Abilities RequiredStrong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone. Ability to meet personal and branch sales and customer services expectations Motivated and organized self-starter with strong attention to detail and the ability to manage multiple prioritiesTeam player with excellent written, verbal and interpersonal communication skillsAbility to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core ValuesProficient with Microsoft Word, Excel and OutlookEducation & ExperienceHigh School diploma or equivalent combination of education and experience required1+ years sales or customer service experience requiredExperience working in an environment with individual and team sales goals preferredPosition may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.