Territory Service Manager

4 days ago

Cincinnati, United States Fluidra Full time

Description Fluidra is looking for a Territory Service Manager to join our teamWHAT YOU WILL CONTRIBUTEThe Territory Service Manager will be an individual with exceptional organizational skills, a high level of technical aptitude, effective communicator and be comfortable with administrative functions. This person will be the eyes and ears out in the field, reporting back to corporate on product specifics, customer feedback, etc. Additionally, you will: Recruit and managing a network of independent Contract Service Centers (CSC).Negotiate labor and travel rates with each individual center and for training employees of Contract Service Center.Respond quickly to and communicate clearly with Sales team within territory boundaries.Provide a high level of support to sales efforts.Troubleshoot product problems at a customer location on occasion.Work with Service Department at Corporate to ensure CSC rates are accurate and contracts are up to date.Responsible for identifying product problems and reporting them back to Corporate on a timely basis.Handle homeowner, builder, and service company complaints in the field, as required.Develop & conduct both classroom and in field training for dealers and warranty centers to promote the proper installation and troubleshooting of pool equipment.Physical duties include assisting with equipment set up, breakdown and maintenance for jobsite specific needs and/or training events and tradeshows. WHAT WE SEEK5+ years’ experience with mechanical equipment installation & troubleshooting.Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals,Possess effective business writing skills, write routine reports and correspondence.Speak effectively before groups of customers or employees of organizations.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.Excellent communication and interpersonal skills.Proficient in Word, Excel, PowerPoint.Experience with Salesforce or other CRM software is a plus.Pool experience a plus.Bilingual in English / Spanish is required.EDUCATIONHigh School Diploma, preferred.Certified Pool Operator is a plus.WHAT WE OFFER An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:9/80 work week schedule (EVERY OTHER FRIDAY OFF) Flexible vacation11 paid HolidaysFull range of health benefits including medical, dental & vision, short & long-term disability401(K) matching (100% of first 3% contributed, 50% of the next 2%)Health and wellness programs / gym reimbursementEducational assistance up to $7,000 per yearCompany sponsored FUN eventsGenerous product discounts

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