Patient Customer Service Representative
1 week ago
TVG-Medulla, LLC provides support and services to two comprehensive chiropractic care companies, Chiro One Wellness Centers and MyoCore Personalized Pain Care, both industry leaders in evidence-based, patient outcomes-centered care. The Patient Customer Service Representative provides a gold standard customer service experience for patients who have any questions or concerns regarding their care. Essential Functions and Responsibilities Respond to and attempt to resolve all patient customer service inquiries via telephone and e-mail. Conduct all patient communication with calm, professionalism and courtesy. Communicate with the clinical teams regarding any patient concerns and refund requests. Coordinate with Patient Accounts team to manage patient account balance inquiries, disputes and declined payments. Provide itemized statements to patients upon request. Maintain records of all patient communication. Assist with financial reconciliation for patients transferring care between offices. Process all refunds and communicate/collaborate with respective departments as necessary. Manage credit card chargebacks. Collaborate with Marketing team to help mitigate negative social media reviews. Follow all departmental procedures and protocols. Comply with federal and state collection laws. Maintain a positive and professional work environment. Notify management of any strange scenarios, possible compliance concerns or recurring issues. Remain current on Medulla policies, procedures and protocols. Minimum Qualifications Previous experience in accounts receivable or related field Previous customer service experience Pleasant and professional telephone manner Excellent written and verbal communication skills Proficiency in Microsoft Office Preferred Qualifications Previous insurance, billing or related experience. Process development experience. Job Competencies Ability to manage confrontational phone calls and e-mails with a calm, professional and sensitive demeanor Ability to multi-task Strong attention to detail Solution-oriented Benefits Compensation Perks: Bi -Weekly pay cycle. 401(k) Retirement Savings Program with employer discretionary matching. Health & Wellness Perks: Medical, dental, and vision insurance. Life and disability insurance options. Work-Life Balance: Paid time off (holidays, vacation, sick days).
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Customer Service Representative
2 weeks ago
Oak Brook, United States APEX Service Partners Full timeLooking to TRADE up to a better opportunity? Precision Today has an exciting opportunity for a Customer Service Representative. This position pays $16-$20 per hour.Why join THIS team?Medical, Prescription, Dental, VisionDisability & Term Life InsuranceMatching 401k benefitsOn-going training & development, & growth opportunitiesPaid HolidaysPaid Time Off...
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Customer Service Representative
2 weeks ago
Oak Brook, United States Precision Today Full timeCustomer Service Representative Looking to trade up to a better opportunity? Precision Today has an exciting opportunity for a Customer Service Representative. This position pays $16-$20 per hour. Why join this team? Medical, Prescription, Dental, Vision Disability & Term Life Insurance Matching 401k benefits On-going training & development, & growth...
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Patient Services Representative
2 weeks ago
Oak Brook, United States Medulla Full timePatient Services RepresentativeCompany BackgroundTVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore,...
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Customer Service Representative
2 weeks ago
Oak Brook, United States Precision Today Full timeCustomer Service RepresentativeLooking to trade up to a better opportunity? Precision Today has an exciting opportunity for a Customer Service Representative. This position pays $16-$20 per hour.Why join this team?Medical, Prescription, Dental, VisionDisability & Term Life InsuranceMatching 401k benefitsOn-going training & development, & growth...
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Patient Services Representative
2 weeks ago
Oak Brook, IL, United States TVG-Medulla, LLC Full timeCompany DescriptionCOMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE...
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Customer Service Representative
10 hours ago
Oak Brook, IL, United States Precision Today Full timeOverviewLooking to TRADE up to a better opportunity? Precision Today has an exciting opportunity for a Customer Service Representative. This position pays $16-$20 per hour.Why join THIS team? Medical, Prescription, Dental, Vision Disability & Term Life Insurance Matching 401k benefits On-going training & development, & growth opportunities Paid Holidays...
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Customer Service Representative
2 weeks ago
Oak Brook, United States Maui Jim Full timeMaui Jim Customer Service Representative At Maui Jim, you can expect a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and "high touch" work environment that values the members of our 'Ohana. We work hard to develop our leaders who in turn develop their team...
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Customer Service Representative
2 weeks ago
Oak Brook, United States Maui Jim Full timeMaui Jim Customer Service RepresentativeAt Maui Jim, you can expect a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and "high touch" work environment that values the members of our 'Ohana. We work hard to develop our leaders who in turn develop their team...
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Oak Brook, United States Northwestern Medicine Central DuPage Hospital Full timePatient Service Representative-Medical Oncology As Needed DaysPart-timeJob Shift: Day Job (1st)Salary Range Minimum: $18.64Salary Range Maximum: $25.16At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an...
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Oak Brook, IL, United States Northwestern Memorial Healthcare Full timeCompany Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the...
