Market Service Manager

4 days ago

Phoenix, United States UniFirst Corporation Full time

Market Service ManagerUniFirst seeking a Market Service Manager to join our team The Market Service Manager will oversee all operation aspects of the service department to ensure our ability to keep Customers for Life. They will recruit and lead a team of Route Service Managers, Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location. What’s in it for you? Training:Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.Career Mobility:Some companies say they like to promote from within, we just do…constantly Many of our Senior Executives worked Market Service Managers as they progressed within their careers at UniFirst.Culture:Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?Diversity:At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.What you’ll be doing:Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service SupervisorsBuild strong relationships with your customers and elevate your team’s level of achievement in customer satisfactionCollaborate closely with location management team to provide the best customer service and product programs Negotiate customer contract renewals QualificationsWhat we’re looking for:An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst LocationA results-driven, relationship manager who isn’t afraid to roll up their sleeves and help out the team and most importantly, the customerSomeone who will enjoy working with your own team of Route Service Representatives and Route Service Managers that need your help and support as they develop in their own roles.Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.High School Diploma or GED – bachelor’s degree preferred.Prior customer service experienceAbility problem solve and handle a variety customer service situationsAbility to negotiate, train, coach and lead a teamStrong computer proficiency (MS Office)Excellent verbal & written communication skills21 years of ageValid non-commercial driver’s license in the state of residenceMust meet pre-employment DOT physical requirementsPhysically capable of lifting up to 50 poundsBenefits & Perks401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses

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