Case Manager for the Division of Tenant and Owner Resources

About HPD, the Office of Housing Access and Stability:The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.Your Team:At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies are local, state or federally funded. HPD is also working on new programs that will expand its populations served with rental assistance, some examples of these programs may include NYC 15/15, HOME TBRA and HAVP.The largest program administered is the federal Section 8 or the Housing Choice Voucher (HCV) program, which provides funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.The federally funded HOME Investment Partnerships Program (HOME) permits HPD to create flexible programs that provide assistance to individual households to help them afford the housing costs of market-rate units. These programs are known as "Tenant-Based Rental Assistance," or TBRA. HPD’s HOME TBRA program will work in a similar way to the Section 8 program, providing tenant-based rental assistance in privately owned housing.Your Impact:Case Managers in the Division of Tenant and Owner Resources’ HOME TBRA program are expected to perform case management functions to provide necessary and important services to assist HPD clients. These services may consist of meeting with groups in-house, attending workshops or attending community events. Case managers will ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.Key Responsibilities:- Manage a caseload of assisted or applicant households- Initial application screening- Determination and verification of eligibility- Client briefings (internal and external meetings)- May perform community outreach to assist program participation- Prepare and send appropriate correspondence, track responses- Document case files and electronic records, file preparation- Rent calculations- Review of yearly recertification’s of household composition and income/asset information- Demonstrate ability to manage multiple cases while prioritizing cases for processing- Attend mandatory trainingsPreferred skills- Excellent Communication Skills (both orally and in writing)- Strong Customer Service Focus- Computer Proficiency- Bilingual a Plus- Section 8 or other Rental Subsidy experience a PlusCOMMUNITY ASSOCIATE - Minimum QualificationsQualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at class="jobad-residencyRequirement">Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.