Inside Sales Support Specialist

1 week ago

Plainview, United States Max USA Corp Full time

MAX USA CORP., established in 1993, is the U.S. subsidiary of MAX Co., Ltd., a Japanese company founded in 1942 with a long-standing reputation for precision engineering and tool innovation. MAX has been a global leader in the development of industrial tools and office products for over 80 years.About UsMAX USA Corp is a leading manufacturer of professional-grade construction and industrial tools, serving customers across North America. Known for innovation, quality, and durability, our products include rebar tying tools, pneumatic nailers, and power-driven fastening systems. We are committed to helping professionals across multiple industries improve productivity and safety on the job. As part of the global MAX Group, we combine a rich history of engineering excellence with a forward-thinking approach to growth and customer satisfaction.Position SummaryThe Inside Sales Support Specialist plays a critical role in supporting our outside sales team and enhancing the customer experience. This position is responsible for lead nurturing, customer communication, and internal coordination, with a focus on driving sales growth and maintaining strong client relationships. The ideal candidate is proactive, detail-oriented, and passionate about contributing to a collaborative sales environment.Key Responsibilities Lead Management & Qualification Upload and track leads in Salesforce.com Conduct outbound calls and emails to qualify leads Coordinate follow-ups and assist in closing opportunities alongside the outside sales team Log and monitor activity consistently in Salesforce Sales Support Identify sales opportunities within targeted markets Communicate daily with the MAX sales team and distribution partners Provide administrative and strategic support to outside sales reps as assigned Manage customer and end-user communications in a timely and professional manner Customer Relations Develop product expertise to answer dealer and customer inquiries Support customer service and assist with order entry as needed Help resolve issues related to accounts receivable for designated customers Special Projects & Collaboration Execute special projects at the request of sales leadership Uphold company regulations and standards in all interactions Collaborate cross-functionally with internal departments to ensure customer satisfaction Qualifications Education: High school diploma required; coursework in business or equivalent work experience preferred Experience: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Working knowledge of Salesforce.com or similar CRM systems (preferred) Previous experience in inside sales, cold calling, or lead generation is highly preferred Skills & Attributes: Strong attention to detail and analytical skills Excellent communication and interpersonal skills Demonstrated ability to support a team-oriented environment Self-motivated with a solid work ethic Key Competencies Inside Sales Experience Customer Service Orientation CRM Proficiency (Salesforce.com or equivalent) Lead Qualification and Nurturing Team Collaboration and Initiative Physical Requirements Daily use of computer and telephone systems Ability to work in a fast-paced, office-based environment

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