Remote --- Customer Service Representative

Overview About TPTP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limitAt this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your ResponsibilitiesCustomer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactiveAppropriately communicate with customersCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if required Qualifications We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.Qualifications:High School Diploma or equivalent.Minimum of 6 months of customer service experience.Must be 18 years of age or older.Ability to type at least 25 words per minute.Comfortable with desktop computer systems and have general knowledge of Windows-based systems.Customer service and/or sales experience preferred.College degree preferred but not required.Key Competencies:Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.Communication: Outstanding communication, listening, and analytical skills.Organizational Skills: Strong organizational and problem-solving skills.Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.Work from Home Requirements:Internet Requirements:Minimum subscribed download rate equal or exceeds 15.0 MbpsMinimum subscribed upload rate equal or exceeds 5.0 MbpsISP must have no packet loss and ping under 50msInternet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed requiredClean and quiet workspaceBe Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.EOE/Disability/Vets