Guest Services Supervisor

14 hours ago


El Paso, United States Hotel Equities Full time

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Supervisor for the Hotel Paso Del Norte in El Paso Texas.We welcome you to take a virtual tour of our beautiful historic hotel 360 Tour of Hotel PDNJob DescriptionThe Guest Services Supervisor is key to the overall experience of our guests---leading the team who makes the first and last impression of our hotel for all of our guests. If you have a solid knowledge of hotel operations, strong people skills and work ethic, a positive and encouraging management style, and last but not least, a propensity for creativity and flair, this role is perfect for youWhat you will be doingManages the front desk, hotel lobby, and a seamless arrival and departure experience for guests | Oversees all aspects of managing the Guest Services team including hiring, training and performance management | Acts as liaison among multiple hotel departments and overall hotel operationsThe ideal candidate for this positionExceptional written and verbal communication skills | Solid understanding of training and working within hotel brand standards | Ability to optimize guest satisfaction | Computer proficiency | Minimum of 2 years Guest Services and supervisory experience | Associates degree or some college preferredWe are:Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren’t posted on a wall and ignored. They define who we are and how we conduct ourselves with investors, guests and one another.Vision & Mission - Hotel Equities Atlanta GeorgiaAmazing Benefits At A Glance:Salary Range: $17.00 to $18.00 per hour Insurance: Medical, Dental, Vision Insurance-available for full-time employees and their familiesAfter 6 months of Employment, Employees are eligible to enroll for 401k with up to a 5% company match Short-Term and Long-Term Disability InsuranceSupplemental Life InsuranceFlexible Savings Account RetirementPaid Time OffVacation Time- 80 hours on your first 3 years of serviceSick Time- 1 hour accrued per 30 hours workedPaid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas DayOther benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other) Cell phone allowance, Access to our Talent team to help you reach your career goalsPlease note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Supervisor may be asked to perform.Compensation details: 17-18 Hourly WagePI2773ba53b468-30511-39236639



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