Crew Member

Position Objective:The objective of a Which Wich Crew Member is to make superior sandwiches in a clean, friendly and vivacious environment while delivering SUPERIOR guest experience.Job Responsibilities: Guest ServiceDemonstrate Superior Service by providing “Service with Vibe”.Demonstrate the 10 Points of Superior Service:Commitment to our GuestsWarm greeting and SMILESRespect and courtesyBe the ambassador of the “Vibe” and the Brand – Lead by exampleAmbassador of StandardsProfessionalismEfficiencyLook for ways to enhance the experienceHandle Guest complaints professionally – WOW them with a solutionPresenting a clean and polished image through ourOur TeamIt is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities:Honesty and ReliabilityAlways be truthful and honest with fellow Team Members, Management and GuestsArrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shiftAlways follow company policies and proceduresTenacity Work until a task is completed. Leave no job unfinished, regardless of the task.Work at a fast pace to ensure that guest demands are metWork smart to be able to effectively juggle multiple tasksFriendly and EnthusiasticInteract with the Guests and maintain an upbeat attitude at all timesCommunicate with guests and co-workers in a friendly, outgoing fashionService MindedWork or perform services for others in a friendly, accommodating, and attentive mannerExplain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guestsGo above and beyond to make each Guest's visit enjoyableTeamworkEnthusiastically pitch in to help fellow team members better serve guestsTreat all team members with courtesy and respectSeek opportunities to make for a more efficient, safe or friendly work environmentSkills/QualificationsHigh School diploma or equivalent. College degree preferredPreferred to have food service experienceMust possess basic math skillsMust have basic computer skills and fundamentalsMust read, communicate and understand English as it relates to the job and safety regulationsMust be able to follow directionsWorking ConditionsThis position requires the ability to perform the basic functions of the jobMust be able to work shifts up to 8hrs a dayMust have full use of both hands (lifting, carrying, grasping, pushing, pulling)Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinksStanding, bending and walking for extended periods of time on hard surfaceMust be able to bend and stoop to lift and move boxes, sweep and mopMust be able to lift over head up to 15lbsLifting up 15 lbs frequently, 25lbs occasionallyResponsibilities by PositionAll PositionsGreet guests with a warm welcome and a smile as they arriveHave menu knowledge of all wichesExplain the Which Wich ordering systemAssist guests with Wich selectionClean and wipe tables and traysKeep beverage stations stockedRefill beverage machine with iceSweep dining room as neededMaintain dining room cleanliness, including trashcansOrganize and maintain cleaning supplies and chemicalsRestock paper towels, drink lids, straws, etc. in dining areaComplete opening and closing proceduresPerform any other duties as requiredHost/HostessGreet guests with a warm welcome as they arriveExplain the Which Wich ordering systemAssist guests with Wich selectionMaintain clean dining areaAssist guest with drink refillsStock coolers and merchandisersStock chipsMaintain a clean and organized work area to ensure a safe work environmentProperly clean and sanitize all dining room equipment according to company specificationsEmpty trash cansEmploy the “clean as you go” method to avoid accidents and to maintain standardsDemonstrate required safety, production, and sanitation standards at all timesUse clear verbal communicationPerform any other duties as requiredCashierGreet guests with a warm smile as they enter and address guest by nameUse clear verbal communicationMaintain a clean and properly stocked phone-in area and cashier stationQuickly and accurately ring ordersSuggest additional items that would complement a guest's order (upsell)Coordinate phone-in and catering ordersPractice proper cash-handling proceduresStock coolers and merchandisersMaintain a clean and organized work area to ensure a safe work environmentProperly clean and sanitize all equipment according to company specificationsEmploy the “clean as you go” method to avoid accidents and to maintain standardsDemonstrate required safety, production, and sanitation standards at all times.P1, P2, P3 & P4 Prep/Re-stock/Clean UpComplete opening and closing proceduresPrep, clean and cut vegetables for stationStock back-up dressingsPrep all protein pars according to the Recipe Manual.Weigh, pan, and date label all productsMaintain product standardsPerform administrative duties (complete prep sheet, monitor and record waste onto Daily Waste Chart)Restock station supplies as needed, including reach-in.Assist in receiving, verifying, and rotating product deliveries (FIFO)Use recipes and production toolsAssist team members as needed On the LineProperly operate and maintain all equipment in assigned work area according to company specificationsStock sandwich station with all condiments, bread and cheesesUse sandwich bagMake all sandwiches fresh to orderSafely prepare and serve all food according to proper food safety standardsAssemble order using proper portion controlPrepare sandwiches and salads according to recipe and guest's specificationsComplete order to specEnsure order is correct and sides/accompaniments are includedCall out sandwich order by using the guest nameBid guest a fond farewellAssist team members as needed Safety and SanitationMaintain a clean and sanitized area.Clean as you goWash, rinse, and sanitize all dishes to sanitation standardAir-dry pots, pans, and utensils and return to proper storage locationFrequently check sanitizing PPM throughout shift, and change when out-of-standardMove boxes and equipment to sweep/mop facility, including walk-in refrigerator and freezer.Daily clean and organize walk-in cooler.Daily clean and sanitize all trash barrels.Assist team members as neededPerform any other duties as requiredPI189eaa129d00-30511-35004696