IVR & Cyara Automation Tester – R01558509
1 week ago
Job requirementsRole: IVR & Cyara Automation TesterYears of Experience: 10+ yearsLocation: Remote/Hybrid (Coppell, TX/ San Ramon, CA/ NY, NY)As a consultant within the HLS team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.Job Description:IVR & Cyara Automation Tester Role: IVR & Cyara Automation Tester Experience Level: 5~10 years Key Responsibilities Perform end-to-end IVR testing across multiple channels and languages (English and Spanish). Design, develop, and execute Cyara automated test scripts for IVR and call flow validation. Validate Amazon Connect call flows, routing logic, and integrations. Perform API and microservices validation using Postman and related tools. Partner with cross-functional teams (QA, Dev, Product, Telephony, Ops) to ensure test completeness and accuracy. Analyze defects, identify root causes, and drive closure with engineering teams. Contribute to test strategy, test planning, and reusable test frameworks for Contact Center programs. Document test results, prepare reports, and ensure traceability of requirements to test coverage. Support continuous improvement by optimizing automation coverage and testing processes. Required Qualifications 5+ years of hands-on IVR testing experience. 5+ years of Cyara automation experience (design + execution). 5+ years of Contact Center testing expertise (IVR, ACD, Routing, CTI). 3+ years of Amazon Connect understanding and platform navigation. 5+ years of Postman usage for API testing and validation. 3+ years of experience testing microservices-based architectures. English and Spanish IVR testing experience (5+ years) – including menu validation, prompts, and language flows. Engineering graduate (preferred from established or accredited universities). Preferred Skills & Competencies Experience working with cloud contact center platforms (Amazon Connect, Genesys, NICE, etc.). Strong understanding of telephony fundamentals, SIP, call routing, and CTI flows. Familiarity with JSON, XML, and log analysis for debugging. Exposure to Agile methodologies and tools like Jira, Confluence, ALM. Ability to independently create test scenarios, test data, and automation scripts. Strong communication skills to work with cross-geography teams. Ability to understand business requirements quickly and translate them into test coverage. High ownership mindset and ability to operate in high-paced, client-facing environments. Additional Expectations Ability to work across multiple time zones when required. Strong attention to detail and commitment to quality. Proactive approach to identifying risks, gaps, and improvement opportunities. Willingness to train, mentor, or guide junior testers as needed. Positive attitude toward continuous learning in contact center domain and cloud technologies. Why should you apply for this role?As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.Know more about PPE: https://www.brillio.com/platform-and-product-engineering/DAE: https://www.brillio.com/services-data-analytics/CES: https://www.brillio.com/services-customer-experience-services/DI: https://www.brillio.com/services-digital-infrastructure/
-
IVR & Cyara Automation Tester
3 days ago
St Louis, MO, United States Brillio Full timeAbout Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their...
-
IVR & Cyara Automation Tester
1 week ago
St Louis, MO, United States Brillio Full timeAbout Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their...
-
IVR & Cyara Automation Tester
1 week ago
St Louis, MO, United States Brillio Full timeAbout Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their...
-
IVR & Cyara Automation Tester
6 days ago
St Louis, MO, United States Brillio Full timeAbout Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their...
-
IVR Cyara Automation
4 days ago
St Louis, Missouri, United States Brillio LLC Full timeIVR Cyara Automation (Amazon Connect)- R About Brillio:Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians",...
-
Cyara Contact center Testing
17 hours ago
St Louis, MO, United States CData Software Full timeCyara Contact center Testing || St.Louis,MO 12 months+ Someone with significant experience with test automation in the voice channel using the CYARA product set. They should be a thought leader and have the ability to help drive best practices, etc, while also operating as an individual contributor" Someone with significant experience with test automation in...
-
Cyara Contact center Testing
1 week ago
St Louis, MO, United States CData Software Full timeCyara Contact center Testing || St.Louis,MO 12 months+ Someone with significant experience with test automation in the voice channel using the CYARA product set. They should be a thought leader and have the ability to help drive best practices, etc, while also operating as an individual contributor" Someone with significant experience with test automation in...
-
Cyara Contact center Testing
5 days ago
St Louis, MO, United States CData Software Full timeCyara Contact center Testing || St.Louis,MO 12 months+ Someone with significant experience with test automation in the voice channel using the CYARA product set. They should be a thought leader and have the ability to help drive best practices, etc, while also operating as an individual contributor" Someone with significant experience with test automation in...
-
SMS Chat QA Lead
4 weeks ago
St Louis, United States The Timberline Group Company Full timeNot eligible for C2C Location: Remote - Must reside in US Job Title SMS Chat QA Lead Contract 6+ month with potential to Convert or Extend Eligibility Candidates must be legally authorized to work in the US without sponsorship. Must reside in the US Qualifications/Skills Needed Strong Communications Skills must have experience working in the Agile framework...
-
SMS Chat QA Lead
1 week ago
St Louis, United States The Timberline Group Company Full timeNot eligible for C2C Location: Remote - Must reside in US Job Title SMS Chat QA Lead Contract 6+ month with potential to Convert or Extend Eligibility Candidates must be legally authorized to work in the US without sponsorship. Must reside in the US Qualifications/Skills Needed Strong Communications Skills must have experience working in the Agile framework...
