Process Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Process Engineer is responsible for designing, optimizing, and sustaining end to end fulfillment process within a high volume mail order facility. This role partners closely with Operations, IT, Automation, and Maintenance teams to improve throughput, quality, and reliability through data driven process optimization, deployment and testing of software features, and hands on mechanical system understanding. The Process Engineer acts as a bridge between physical equipment, operational workflows, and supporting software systems to ensure scalable and efficient fulfillment performance.

Primary

Responsibilities:

Process Optimization & Continuous ImprovementAnalyze current state fulfillment workflows to identify inefficiencies, bottlenecks, and quality risks across picking, packing, sorting, and shipping processesDesign and implement process improvements that increase throughput, reduce cost per unit, and improve service level performanceDevelop standard work, process documentation, and operating procedures to ensure consistent executionLead root cause analysis (RCA) for operational defects, downtime, and performance variance, implementing sustainable corrective actionsDefine and track key process metrics (cycle time, utilization, yield, error rates) to measure impact of improvementsAnalysis of current state via Data driven sources (SQL Database, production information)Software Feature Deployment & TestingPartner with IT, Engineering, Maintenance, and Operations teams to deploy new or enhanced software features supporting fulfillment executionParticipate in requirements definition, user acceptance testing (UAT), and controlled production rolloutsValidate that software changes integrate correctly with current processes and technologiesSupport post deployment monitoring, issue triage, and stabilization activitiesProvide operational feedback to development teams to improve usability, reliability, and performanceMechanical Systems & Equipment SupportMaintain working knowledge of material handling equipment (conveyance, sortation, packing automation, printers, scanners, and peripheral devices), IT infrastructure, and Automation systems (Eg PLCs)Collaborate with Maintenance and Automation Engineering to align process design with mechanical system capabilities and constraintsSupport equipment trials, layout changes, and line re balancing effortsIdentify opportunities where mechanical or layout changes can enable process or software improvementsCross Functional CollaborationAct as a technical liaison between Operations, Engineering, IT, Maintenance, and external vendorsSupport pilot programs, new technology introductions, and facility initiativesTrain operations teams on new processes, tools, and system changes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required

Qualifications:

3+ years of experience in process engineering, operations engineering, or continuous improvement within a manufacturing, distribution, or fulfillment environmentHands on experience supporting or testing software systems in an operational environmentExperience with database queries (MS SQL, MySQL etc.)Experience analyzing operational data and translating insights into process improvementsWorking knowledge of electromechanical systems, material handling equipment and industrial workflowsWorking knowledge of automation, robotics, or industrial control systems (PLC adjacent or operational interaction)Proven solid problem solving, analytical, and root cause analysis skillsProven ability to work effectively in a production critical environment

Preferred

Qualifications:

Experience in high volume mail order, e commerce, or automated fulfillment facilitiesExperience with Lean, Six Sigma, or other continuous improvement methodologiesProven solid written and verbal communication skills, with the ability to translate technical concepts for non technical audiences

Physical & Work Environment

Requirements:

Ability to work on the fulfillment floor, including