Accounts Receivable Clerk

Overview The Accounts Receivable Clerk is responsible of ensuring the accurate and timely collection of payments from groups, members, wholesalers, OTA’s, and other direct bill accounts. You will play a crucial role in maintaining financial stability by monitoring outstanding accounts, resolving billing discrepancies, and communicating with both internal teams and external clients to facilitate payment processes. Your attention to detail, excellent communication skills, and ability to handle financial data will contribute to the overall financial health of the organization.All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures. POSITION RESPONSIBILITIES/DUTIES:Review the Aging Report on a weekly/monthly basis to ensure timely payments and identify past due accountVerify the accuracy of billing information, including prices, discounts, and taxesGenerate and distribute accurate invoices to customers based on their agreed-upon services and termsMaintain detailed records of all payment transactions, including dates, amounts, and payment methodsTrack all wholesaler with direct bill accounts to ensure payments are made in full and in a timely mannerReconcile guest accounts on a regular basis to identify any discrepancies or outstanding paymentsInvestigate and resolve discrepancies or billing issues in collaboration with the appropriate departments, such as sales or guest servicesRespond promptly and professionally to guest, group, or wholesaler inquiries related to invoices, payments, and billing discrepancieAssist the sales team with group accounts and preparing final billsProvide exceptional customer service by addressing any concerns, clarifying billing detailsCollaborate with internal teams, such as sales or reservations, to resolve guest and group issues that may impact payment collection Prepare regular reports on accounts receivable status, including aging reports and collection progressAnalyze accounts receivable data to identify trends, patterns, and potential areas for improvementAssist in developing strategies to minimize late payment and, reduce outstanding balancesEnsure compliance with company policies, accounting principles, and relevant regulations regarding accounts receivable processesAssist in audits by providing necessary documentation and participating in reconciliation processesAbility to work independently and as part of a teamCross train and cover other positions within the accounting department when neededOther related duties as assigned QualificationsEDUCATION & EXPERIENCE:Combination of education and experience will be considered. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts does do criminal background checks.• High School Diploma or GED • Minimum of two years of accounts receivable experience in hospitality industry preferred • Experience with SAP or Hilton/OnQ software is preferredKNOWLEDGE/SKILLS/ABILITIES:• Ability to work varied shifts, including weekends and holidays• Working knowledge of Microsoft Office• Excellent customer service skills• Ability to function well under pressure, manage multiple priorities, and meet established deadlines• Must possess mature personal discretion and sound judgment• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills • Excellent organizational, analytical and project management skills, with particular attention to quality and detail• Interpersonal skills to deal effectively with all business contacts• Professional appearance and demeanor