Houston 37 (Fry Rd/IH10) Dairy - Customer Service Rep - Part time

Responsibilities

Job Summary: As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key Responsibilities & Essential Functions:

Stocking:

Stocks and rotates items as neededAssists with inventory control; loads, unloads, and moves productOrganizes, cleans, and prepares back area for the night crew and incoming trucksOrganizes merchandise on pallets to make the department presentable to the publicEnsures integrity of shelf tags and signage in department; may create / prepare signage, as neededMaintains standards in shrink, safety, inventory control, and sanitationChecks shipments for out-of-date and damaged product to ensure freshness and quality of productsBuilds, stocks, maintains, and takes down store displaysPerforms the duties of Customer Service Assistant as needed

Customer Service:

Provides superior customer serviceAnswers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales:

Merchandises product effectivelyUses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation:

Cleans and sanitizes sales floor, display cases, prep areas, and equipmentProperly handles and maintains the operation of all equipmentComplies with departmental SOPs and store operating procedures

Additional Department-Specific Responsibilities / Pre-requisites:
Beauty:

Knowledge of beauty and cosmetic aids

Drugstore / General Merchandise:

Prepares tags and signs as needed

Grocery:

Organizes, cleans, and prepares back area for the night crew and incoming trucksPrepares tags and signs as needed

Texas Backyard:

Passion for outdoorsAbility to complete Green Thumb training (H-E-B internal training)

Entertainment:

Knowledge in the audio / video fieldKnowledge of specialty products, movies, music, electronics, and video games

Qualifications & Key Requirements:

Age Requirement:

18+

Work Experience:

Knowledge/Skills/Abilities:

Strong customer service skills - RequiredCommunication and interpersonal skills - RequiredReading and writing skills - RequiredPlanning and organizing skills - Required

Education:

HS Diploma or GED (or equivalent) - Required

Licenses/Certifications:

Completion of Company Orientation and Safety Training upon hire

Physical Demands & Working Conditions:

Function in a fast-paced, retail environment, in detailed and precise tasksWork with Customers, staying attentive to their needsPerform the following, based on your Department
Beauty:
* Constantly* reach at waist, grasp
* Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
* Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
* Occasionally be exposed to cold, loud noise, and wet conditions
* Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs
Drugstore / General Merchandise:
* Constantly* reach at waist, pivot, grasp
* Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists
* Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
* Occasionally be exposed to cold, loud noise, and wet conditions
* Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
Grocery:
* Constantly* reach at waist, pivot, grasp
* Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists
* Frequently be exposed to cold conditions
* Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
* Occasionally be exposed to loud noise, and wet conditions
* Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs**
Texas Backyard:
* Constantly* reach at waist, grasp
* Frequently stand, walk
* Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb l