Client Service Representative

VCA Veterinary Specialists of Northern Colorado is seeking an experienced Client Service Representative to join our teamat our AAHA-accredited, 24-hour emergency/specialty referral practice located in beautiful Loveland, Colorado.At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.Why We Need You:As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:• Customer Service, including: maintaining client relationships and service standards, greeting clients and their pets, answering non-medical client inquiries, and presenting friendly and courteous care.• Essential administrative tasks, including answering phones, routinely checking emails, scanning patient documents, processing faxes, etc.• Scheduling, including communicating with referral partners to improve access to care and strengthen relationships.• Maintaining up-to-date client and patient data while protecting privacy on sensitive information.• Reviewing charges and invoicing upon discharge, process payments, and ensuring accurate reconciliation of the cash drawer.• Recommending, selecting, and obtaining products and services, including prescriptions.• .Maintaining the front desk, reception area, and waiting areas.• Managing medical records, charts, reports and correspondence. Hourly Pay Range: $ - $Schedule: Afternoon/Evening, some weekends and holidays required.Why Join VCA Veterinary Specialists of Northern Colorado?We are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team• Access to the people and financial resources of a large veterinary community• Leadership opportunities• Career development programs• Opportunities to give back through strong shelter partnerships and VCA Charities• Continuing education allowance• Tuition support and sponsorships• Veterinary Technician license reimbursement• Free mental health and wellness subscriptions (Head Space)• Referral bonuses• Competitive wage• Medical, dental & vision insurance• Generous pet care discounts• Life, long and short-term disability insurance• Paid parental leave• Paid vacation (2 weeks to start) and sick time• 401(k) This ad will remain open until 2/28/26If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and moreThe information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at