Parking Coordinator

About the Position Please Note: Review of applications will begin on October 2, 2025. Under the general supervision of the Director of Parking & Transportation Services, the Parking Coordinator independently manages day-to-day operational, financial, and administrative functions for campus parking services. The position oversees student enforcement staff, coordinates permit and citation operations, manages event parking logistics, and provides customer service to faculty, staff, students, and visitors. The incumbent ensures compliance with CSU and state regulations, serves as a liaison to external agencies, and contributes to budgetary and program planning to support the efficient operation of Parking & Transportation Services. Responsibilities Parking Program Coordinator Manage daily parking operations, including inquiries, permits, citations, billing, and reconciliations. Oversee permit issuance and reconciliation across online and retail channels. Administer citation processing, reviews, hearings, and collections in accordance with CSU policy and the California Vehicle Code. Coordinate event and departmental parking, ensuring signage, staffing, and compliance with policies. Maintain parking technology and equipment; coordinate repairs, vendor communication, and preventive maintenance. Serve as liaison with Parking Management Bureau and Chancellor’s Office on enforcement, reporting, and annual inventory. Maintain the Parking & Transportation website and update campus parking regulations and information. Prepare financial reports, deposits, invoices, and collection activities for permits and citations. Conduct parking surveys, analyze data, and provide recommendations for policy or operational improvements. Provide Lead Work Direction Recruit, hire, train, and provide lead work direction to 12–15 student assistants (and 1–2 student leads). Develop and maintain training programs, manuals, and procedures. Schedule and evaluate student staff and share feedback with the appropriate administrator to ensure consistent enforcement and customer service. Provide direction and oversight for event parking operations and limited field enforcement as needed. Customer Service & Campus Support Respond to escalated customer inquiries regarding permits, citations, and parking policies. Coordinate with campus departments, committees, and external groups to ensure adequate parking for events and daily operations. Foster positive campus and community relations regarding parking services. Compliance Serve as a Campus Security Authority (CSA) under the Clery Act, reporting allegations of crimes to University Police and completing required training. Assist with budget planning, reporting, and operational assessments. Minimum Qualifications A fully functional knowledge of and skill in standard office procedures and practices. An ability to understand and operate in a variety of organizational structures. Thorough knowledge of English grammar, spelling, and punctuation and ability to clearly communicate orally and in writing. Knowledge of business mathematics beyond basic arithmetic. Ability to use and quickly learn new office support technology systems and software packages. These minimum qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Preferred Skills and Knowledge Bachelor’s degree from an accredited college or university. Minimum of 3 years in a university, transportation, parking, or related administrative setting, including supervisory experience. Strong customer service, communication, and interpersonal skills. Knowledge of CSU infrastructure, policies, and applicable regulations (e.g., California Vehicle Code). Proficiency in Microsoft Office Suite; ability to quickly learn specialized parking management systems (e.g., T2 Flex, PeopleSoft). Knowledge of budget practices, account reconciliation, and financial recordkeeping. Ability to analyze data, prepare reports, and project program needs. Ability to manage multiple priorities in a fast-paced environment, work independently, and exercise sound judgment. Supervisory skills, including training, scheduling, and evaluating staff. Ability to lift up to 50 pounds, perform fieldwork, and troubleshoot equipment issues. Ability to maintain confidentiality and handle sensitive information. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.