Sales Coordinator | Full Time | Embassy Suites Minneapolis North Brooklyn Center
2 days ago
About Us:Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in. Job SummaryThe Sales Coordinator is responsible for supporting the sales department and maintaining client relationships with a focus on group details and ongoing communications to ensure a seamless experience. Essential Duties and ResponsibilitiesMaintains positive and professional staff and client relationships; welcomes and greets clients and office guests. Enters group room blocks into the appropriate software. Maintains an accurate inventory of sales collateral and promotional materials. Implements and executes all Group Savvy Functions and ensures that protocol is up to date at each property (Bi-weekly audits). Communicates with the guest services team and the management team all check-in procedures and room assignments for groups upon their arrival date to ensure contract terms and requests are met. Ensures proper and timely follow-up for all definite contracts, introductions, and review of contract. Acts as the onsite contact for daily and weekly meeting room functions and group arrival ensuring all needs and requirements have been met. Ensures accurate and timely billing procedures are in place for meeting functions and group business. Assist potential clients in the absence of the supervisor by giving tours and gathering information. Answers phones in a professional manner and appropriately directs calls. Enters and maintains all group commissions and rebates. Submits brand reward points for planners, groups and as assigned by supervisor. Implements Group Resume two weeks out for hotel(s) for review at hotel meetings with PMT. Sends weekly group pick up information to hotel PMT. Completes all training as assigned. Assist Sales team with administrative tasks as needed. Performs additional responsibilities as assigned by leadership. QualificationsStrong interpersonal and communication skills. Ability to speak clearly and listen attentively. Ability to read and write effectively. Ability to resolve problems effectively. Ability to manage stressful situations with poise and finesse.
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