Systems Administrator

Job Description Under the direction of the Information Technology Operations Manager, the Systems Administrator provides technical support to all Information Technology (IT) datacenter functions including Server, Microsoft Active Directory, among others. This includes, but is not limited to, the installation and documentation of Microsoft Active Directory, server specific applications and is responsible for ensuring system integrity through routine preventative maintenance. The ideal candidate will have demonstrated experience developing and executing processes and procedures in order to ensure maximum uptime for the organization and will have a solid understanding of both the datacenter environment itself and the equipment that is utilized including servers, storage, event monitoring, systems management and Change Management. EXAMPLES OF DUTIES: Essential Functions Acts as a front-line interface to users, accepting trouble reports and dispatching them to appropriate Systems Administrators. Manages network servers and technology tools. Ensures security through access controls, backups, Active Directory and Azure and M365. Upgrades systems with new releases and models. Develops expertise to train staff on new technologies. Troubleshoots issues and outages. Maintains, updates, plans and installs servers and application software. Monitors and maintains the hardware and software for the datacenter infrastructure. Monitors and maintains the hardware and software for domain operations. Monitors operations, disk usage, performs system tuning and makes recommendations for improvements. Responsible for keeping infrastructure hardware and applications up-to-date, including patches to firmware and applications, OS versions and hardware replacements. Performs hardware and software problem resolution and assists in the development and documentation of technical standards. Responds to work orders utilizing the ticketing system problem queue, including updates, entry and closure, and interface applications. Performs application and operating systems patches, updates, maintenance and system activity monitoring for Windows Server systems, business systems applications, enterprise network storage systems, regular O/S patch and service pack delivery to server and desktop systems. Provides direct support for end-users. Determines system requirements for projects, system performance, future growth and expansions. Functions as system administrator performing tasks such as creating user ID profiles, performing security evaluations, audits of the Active Directory and Azure and M365, providing end user support and help desk services. Documents and trains other IT team members on maintenance and usage of new and existing Infrastructure and Enterprise technologies. Initiates and maintains current documentation and diagrams on new and existing systems. Works cooperatively with the IT team to expand and clarify documentation and ensures IT team members are trained in new and existing applications. Updates disaster recovery and business continuity documentation annually or as changes occur. Knowledge of system security (, intrusion detection systems) and data backup/recovery. Knowledge of Microsoft Azure and M365 (preferably with transition experience). Duties May Include, But Are Not Limited To, The Following: Researches, designs, tests and recommends new Infrastructure Technology Solutions. Builds and maintains a test environment for development and testing of new and existing systems and technologies. Demonstrates new Enterprise Technology solutions that will be cost effective and support MTS business goals. Establishes server specifications by conferring with users, analyzing workflow, access, information and security requirements. Performs other duties as assigned. QUALIFICATIONS: Knowledge, Skills and Abilities Knowledge of or ability to learn MTS policies and regulations, ability to read, understand, and apply MTS policies, regulations and union labor contracts; ability to write letters, memoranda and reports using clear, concise and grammatically correct English; ability to speak clearly, distinctly, and effectively in person-to-person or small group situations using tact and diplomacy; ability to coordinate and initiate actions necessary to implement decisions and delegate responsibilities to appropriate personnel; ability to establish and maintain priorities in order to complete assignments by deadlines without detailed instructions; skill in verifying the accuracy and completeness of forms and reports; knowledge of Microsoft Word and Excel and the ability to learn and use other software that MTS might have or acquire; strong interpersonal and communication skills; ability to explain simple procedures in writing or verbally; good phone skills; strong analytical skills; familiarity with an operating system and its commands/utilities at a user level; ability to edit files, use basic utilities and commands, find users' home directories, navigate through the file system, install software on workstations, and use I/O redirection; some understanding of how user authentication happens in a directory service context; ability to identify/locate shared resources and perform simple tasks (, manipulate jobs in a print queue, why a network file system isn't available); familiarity with the principles and practice of system configuration management using modern declarative tools; understanding distinctions between system processes/services and user processes, the authentication/authorization processes in use at the site, local and network resources and resource sharing, basic networking concepts and practices; for Windows administrators, familiarity with the basic Windows administrative tools and how to locate them; ability to write purchase justifications, train users in complex topics, make presentations to an internal audience, and interact positively with upper management; comfortable with most aspects of operating system administration (, managing processes and services, configuration of server systems, system installation and configuration, printer systems, and fundamentals of security); ability to model and reduce; understanding of paging and swapping, inter-process communication, devices and what device drivers do, and filesystem concepts; familiarity with fundamental networking/distributed computing environment concepts; ability to configure file sharing (NFS/SMB or Windows); ability to query DNS records; understanding of basic routing concepts; ability to write scripts in some administrative language (, VBScript, Windows PowerShell); and working knowledge of configuring and supporting Microsoft Azure and M365. Special Skills/Knowledge: Experience with the following technologies: Advanced knowledge of Microsoft Azure and M365 Advanced knowledge of system vulnerabilities and security issues Advanced working knowledge of network infrastructures, protocols and practices Microsoft Windows Server Operating systems 2016, 2019, 2022 Microsoft Active Directory AD Group and credential management Advanced knowledge and management of digital certificates Strong understanding for Firewall rules and secure access protocols Linux -- Redhat, CENTOS, SLES DNS/DHCP/File/Print Services Microsoft Exchange Server Management Microsoft MECM Management WSUS Management SAN/NAS technology Server Virtualization -- VMware/HyperV Enterprise Virus Management UPS Design and Wiring in Datacenters Server Hardware Configuration, RAID, HP C7000 Blade Server SolarWinds Monitoring Applications Commvault Backups Cisco VOIP systems Strong problem solving, strategic planning, multi-tasking, quality focus, coordination, technical understanding and a participative style when working within a team environment. A high level of analytical skills and application of those skills in problem identification, definition, testing and solving in large scale server, SAN and Virtualization environments. Ability to explain complicated ideas to non-technical users, peers and partner agencies. Motivated, self-starter with excellent organizational and communication skills. Detailed understanding of information technologies and large-scale project management. Physical Requirements Candidates must be able to perform the physical demands of the job, such as walking, bending, stooping, sitting, reaching for overhead files and occasional lifting (must be able to lift up to 50 pounds). Must have the ability to operate a motor vehicle and perform tasks involving manual dexterity, such as use of a computer and 10-key. Work may at times require more than 8 hours per day and/or irregular hours to perform the essential duties of the position. Duties will be performed primarily in an office type environment. May require travel to external agencies. Experience/Education/Certificates/License(s) At least a minimum of five years of experience performing systems administration duties involving Microsoft Active Directory, Microsoft Server platform, and Microsoft Exchange is required. A bachelor's degree from an accredited college/university in computer science, management of information systems or a related filed is preferred. A combination of education and experience would be considered. Must possess and maintain a valid California driver's license. GENERAL: Must satisfactorily pass all applicable examinations including, but not limited to, a pre-employment physical, drug screen and background check. SALARY RANGE: 10 ($74,148 - $150,795) Anticipated Hiring Range: $83,000 - $93,000 DISCLAIMER: The above described job elements are intended to indicate the general nature and levels of work being performed by employees assigned to the job. They are not intended to be an exhaustive list of duties, responsibilities and skills required of employees so classified. Management retains the discretion to add to or change the duties of the position at any time.