Graduate Assistant, Career Services

Description Duties and Tasks: Provide front-line support for Career Services operations, including managing Handshake data, reviewing job and event postings, and supporting student and alumni appointments and check-ins as outlined in the department’s Standard Operating Procedures (SOP).Assist in career readiness programming, such as Leo Great workshops, resume reviews, mock interviews, and tabling events. Engage in marketing and logistical support for initiatives such as the Career Services podcast, career fairs, and classroom presentations.Create and schedule social media content aligned with Career Services’ goals, using platforms like Instagram and Canva, and adhering to Saint Leo brand guidelines and applicable content approval processes.Support the Division of Student Affairs, with moderate focus on Career Services and Accessibility Services. Responsibilities may include assisting with alternate text formatting, contributing to inclusive and student-facing programming, and aiding with digital engagement. Additionally, provide operational support to the Stephen Herrmann Mail Center, including parcel sorting, departmental deliveries, and tracking via systems such as WTS/Quadient and Parcel Pending. Assist students in identifying and connecting with relevant campus resources and support services.Participate in data reporting activities, including analytics for Handshake engagement, student service usage, and inventory tracking for Career Closet and Mail Center initiatives.Serve as a liaison, as assigned, during special events and peak seasons, collaborating with Accessibility Services, Mail Center staff, and the broader Student Affairs team to ensure seamless service delivery.Provide responsive, professional customer service in person, by phone, and via email to students, faculty, staff, and parents.Maintain accurate internal documentation, update SOPs, and contribute to the continuous improvement of student services.Represent Career Services and Student Affairs at university-wide events, orientations, and stakeholder engagements.Assist with the execution of Student Affairs events, including physical setup and breakdown (e.g., lifting tables and chairs), and contributing to the creative development of associated social media campaigns—this may involve generating content, pitching ideas, drafting proposals, and supporting campaign implementation.Conduct cold calls to students for Student Affairs event promotion or engagement initiatives, and assist with outreach to employer partners—including cold calls, follow-ups, and scheduling—as directed by the Director of Career Services.Perform other duties as assigned by the Director of Career Services in alignment with the strategic goals of the department and the division.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge:Ability to learn, digest, and apply knowledge of Americans with Disabilities Act and Section 504 of the Rehabilitation Act.Ability to learn, digest, and apply knowledge of best practices in career development.Demonstrated ability to contribute to the development of creative and innovative programs and servicesKnowledge and appreciation for diverse populations of students with evidence of a commitment to social justice and inclusionKnowledge of Microsoft Office Suite and Canva.Demonstrated commitment to Catholic Benedictine values and the values of Saint Leo UniversitySkills:Commitment to student development and student success initiativesPossess strong organizational, creativity, and technology skills.Able to coach and motivate student employees.Ability to analyze complex situations and to make sound judgments and decisionsAbility to perform with integrity and autonomy in every situationSkilled at engaging diverse others - individually and in groups, directly and through writing, social media, and use of technologyAbilities:High energy student that excels at conceptualizing and implementing, customer service, community building, communicating in various venues and modalities, effectively engaging students and staffAbility to effectively manage interpersonal communication in a team environmentAbility to balance many tasks and responsibilities simultaneously and consistently meet or beat deadlinesAbility to manage time and stress for self and othersAbility to address conflict in a calm, deescalating, solutions focused mannerAbility to creatively problem solve issues with students, families, and others and work diligently until there is a fair and compassionate resolutionEDUCATIONAL REQUIREMENTS / QUALIFICATIONS / CERTIFICATIONS: Bachelor’s degree from regionally accredited institution.Full time enrollment in a Saint Leo University graduate degree programENVIRONMENT:The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, the University, and at various off campus sites including overnight travel, handle various type of media and equipment, and visually or otherwise identify, observe, and assess. The employee is occasionally required to lift up to 40 or more pounds.NOTICE:The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success.Why Work at Saint Leo?What it’s Like to Work Here: Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDEWe are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).FREE Tuition - Employee, Spouse, and Dependents*Tuition Exchange Opportunity - Dependent of Employees*Generous Paid Leave - Sick, Vacation, and HolidaysComprehensive Group Health Plan (Medical, Dental, and Vision)Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more100% Employer-Funded Health Reimbursement Account100% Employer-Paid Short Term Disability Insurance100% Employer-Funded Employee Assistance Program (healthcare and dependent options)Employer-provided life insuranceDiscounted On-Campus Dining Meal PlansNationwide Pet InsuranceFlexible Spending Accounts403b Retirement PlanWellness Center*Eligibility based on meeting required service period