Hotel Self Park Manager

Description Job Title: Hotel Self Park Regional Manager Department: HSP Parking Operations Directly reports to: Hotel Self Park Area Manager Schedule: Full Time Status: Exempt Compensation: $80,000 - $85,000 per year  (Salary can vary by market and experience) Position Summary: The Hotel Self-Parking Regional Manager is a capable, hands-on leader responsible for overseeing multiple hotel self-parking operations and managers within an assigned region. This individual ensures operational excellence, mentors, and develops team members, and maintains exceptional service standards. Success in this role requires strong business acumen, the ability to build and grow client relationships, and a commitment to achieving financial targets.  Primary Objective  The primary objective of this position is to expand and enhance the assigned region by increasing both the number of accounts and the financial performance of existing accounts. Key activities include generating leads, securing new business, nurturing client relationships, and strengthening financial reporting. Duties and Responsibilities  Operational Leadership  In this capacity, the Regional Manager provides leadership and oversight for all assigned locations and associated teams. Working closely with operations management, the Manager sets and refines performance measures to maintain high-quality service. A key element of this role is the implementation of strategies designed to streamline operations, uphold efficiency, and ensure compliance with company standards. The Regional Manager also directs the adoption of corporate initiatives and best practices across the region.  Business Development  To support continued growth, the Regional Manager proactively seeks out new business opportunities by leveraging company marketing resources and engaging potential clients. This includes promoting various services, such as valet parking, self-park, and other revenue-generating offerings. Additionally, the Manager collaborates with Human Resources and Division Leadership to develop market-competitive programs that support broader organizational goals.  Financial Management  Financial oversight is a critical responsibility, involving the creation, review, and maintenance of revenue reports, budgets, profit-and-loss statements, and other accounting documents. The Manager ensures labor and non-labor budgets are managed efficiently across locations within the region. Regular communication with senior leadership includes weekly written and verbal summaries, as well as active participation in operational meetings to address financial performance and strategic adjustments.  Team & Client Engagement  Another integral aspect of the role is the recruitment, hiring, and onboarding of managers who can effectively support local operations. The Regional Manager fosters a culture of continuous improvement by creating and implementing programs that boost both employee morale and guest satisfaction. Beyond internal teams, the Manager is responsible for strengthening client relations, building trust, and identifying new opportunities for partnership and growth.  Travel & Communication  Due to the geographic scope of the role, travel may be required up to 50% of the time, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, and the Regional Manager provides consistent updates and performance insights to leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively.  Additional Responsibilities  Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the Regional Manager remains flexible and responsive to evolving business needs. Qualifications Knowledge Skills and Abilities  Competency/Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Advanced Client Management Skills:  This role demands a high level of expertise in building and maintaining strong client relationships. Success hinges on effectively communicating with stakeholders, understanding their needs, and promptly resolving any issues. The ability to anticipate evolving client requirements, coordinate responses across multiple locations, and adjust strategies as necessary all play an integral part in ensuring client satisfaction and long-term partnerships.  Strong Analytical and Problem-Solving Abilities:  The candidate must have the capability to dissect complex data and situations, particularly related to revenue and payroll. This includes pinpointing and rectifying discrepancies in revenue reporting, unraveling the root causes of operational inefficiencies, and creating effective solutions to boost performance.  Effective Training and Leadership Skills:  A successful Regional Manager needs practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively. They must demonstrate hands-on coaching, team building, and adaptability across multiple sites. Ultimately, flexible leadership, accountability, and clear communication ensure consistent operations and engaged employees.  Payroll Management:  Expertise in managing payroll focused on scheduling and overtime control. The ability to instruct managers in creating efficient schedules and monitoring these for operational efficiency supports the role’s aim to optimize labor costs.  Technological Proficiency:  A solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software, is essential. Collaborating with IT departments and external vendors for the successful rollout of new technologies underlines this requirement.  Excellent Communication and Reporting Skills:  Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors, is crucial. The ability to communicate complex information in a clear and concise manner is key in this role.  Adaptability and Flexibility:  The candidate needs to be adaptable to changing environments and flexible in managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations.  Education/Experience:  High school diploma or general education degree (GED); 3 year minimum previous supervisory and related customer service/hospitality management experience is preferred; management or leadership related training/certifications/business is preferred as well.  Supervisory Responsibilities: Directly supervises associates at various sites. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Must be well versed in each business fundamental of PMC, able to train a manager in all aspects of their position. Work Environment:  The work environment characteristics described are representative of those an associate encounter while performing the essential functions of this job. Physical Demands:  The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. Travel Requirements:  Travel up to 50%. Travel may be required for up to 15 business days each month and must be available to travel with short notice and work for an extended period for longer term projects and new site openings. About Parking Management Company (PMC): Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services. PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white-glove, customer-first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests.