Workforce Management Admin
1 week ago
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Do you get excited by new innovations in technology? Are you someone who enjoys leveraging data to create a better experience for customers and employees? Analytical, strategic, and tech-savvy? Then working within our Business Planning & Workforce Management Team at Spectrum may be a great fit for you.At Spectrum, we keep our customers connected across a 41-state footprint. Our Business Planning & Workforce Management Team creates actionable budgets, forecasts, and engagement strategies that support the needs of customers and employees. Utilizing their ability to anticipate workforce needs and adapt to market changes, this team helps deliver the exceptional services and experiences Spectrum is known for.BE PART OF THE CONNECTIONThis role will oversee workforce management scheduling and reporting ensuring our agents can connect people in ways that matter and make a positive impact on our subscribers and the company.WHAT OUR WORKFROCE MANAGEMENT ADMINS ENJOY MOST Utilizing scheduling software to determine the proper shift coverage and meet service level metrics by adjusting center resources to accommodate changes in call volume/service activity or resource availabilityMonitoring real-time adherence, call statistics, and communicating with supervisors to ensure on-phone and off-phone activity is managed efficiently throughout the dayManaging and tracking scheduled and unscheduled absences and entering real-time exceptions into eWorkforce ManagementUpdating leadership on staffing issues, performance measures, call statistics, and providing input on forecast projections and staffing requirementsOn a given day you facilitate learning to develop participants skill sets. This includes a variety of delivery methods including classroom learning, team meetings, virtual sessions and virtual learning debriefs through a variety of delivery methods.WHAT YOU’LL BRING TO SPECTRUMRequired QualificationsEducation: Bachelor’s degree in Communications, Business, related field, or equivalent experienceExperience: Workforce Management scheduling and forecasting software experience: 2+ years; Inbound Contact Center environment experience: 2+ yearsAbilities: Analyze and interpret data; Communicate orally and in writing with all levels of management; Prioritize and organize effectively with multiple projects and tasks; Work independently and with others; Make decisions and solve problems while working under pressure; Maintain confidentialitySkills: Microsoft Office applications (Word, Excel, PowerPoint, Outlook); Use scheduling and workforce management software (e.g. Aspect eWorkforce Management and Real Time Adherence software)Knowledge: Cable television products and servicesRequired QualificationsExperience: Multi-channel Contact Center ManagementSPECTRUM CONNECTS YOU TO MOREDynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedSupportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
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Workforce Management Admin
2 weeks ago
Charlotte, United States Charlotte Staffing Full timeBusiness Planning & Workforce Management Team OpportunityThis role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you get excited by new innovations in technology? Are you someone who enjoys leveraging data to create a better experience for customers and employees? Analytical,...
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Workforce Management Admin
4 weeks ago
Charlotte, United States Charter Communications Full timeOverview This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you get excited by new innovations in technology? Are you someone who enjoys leveraging data to create a better experience for customers and employees? Analytical, strategic, and tech-savvy? Then working within our...
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Workforce Management Admin
2 weeks ago
Charlotte, NC, United States Charter Communications Full timeThis role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you get excited by new innovations in technology? Are you someone who enjoys leveraging data to create a better experience for customers and employees? Analytical, strategic, and tech-savvy? Then working within our Business...
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Admin Assistant
3 weeks ago
Charlotte, United States Insight Global Full timeInsight Global is seeking an Admin Assistant for one of our largest financial customers in the Charlotte market. This individual will provide specialized support for the Staff Counsel Operations team with a focus on process, documentation, technology, and administrative support. Duties include fulfilling simple support requests, triaging and escalating...
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HR/Admin Specialist
2 hours ago
Charlotte, NC, United States Cordia Resources Full timeCordia Resources by Cherry Bekaert is seeking an organized and proactive HR/Admin Specialist to support our clients human resources and administrative functions on a contract basis with the potential for contract to hire. This position is ideal for someone who thrives in a fast-paced environment and values confidentiality. HR/Admin Location: Charlotte, NC...
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Admin Transaction Processor
2 weeks ago
Charlotte, United States Global Channel Management, Inc. Full timeAdmin Transaction Processor needs processing or Lockbox experience.Admin Transaction Processor requires: 10 keyData entryAdmin processingAdmin Transaction Processor duties:Process transaction on a dailyThis would include wrapping up work to be mailed back to the client.Scan, ran equipment10-keying depending on the work load.Employment Type: Full-TimeSalary:...
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Informatica Admin
1 week ago
Charlotte, NC, United States Diverse Lynx Full timeDetailed Job Description: • Candidate should have 10+ years of experience. • Candidate should have Informatica Admin , Informatica and SQL skills • Candidate should have excellent verbal, written, and interpersonal communication skills • Candidate should have ability to articulate technical solutions to both technical and business audiences •...
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Informatica Admin
2 weeks ago
Charlotte, NC, United States Diverse Lynx Full timeDetailed Job Description: • Candidate should have 10+ years of experience. • Candidate should have Informatica Admin , Informatica and SQL skills • Candidate should have excellent verbal, written, and interpersonal communication skills • Candidate should have ability to articulate technical solutions to both technical and business audiences •...
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MuleSoft Platform Admin
5 days ago
Charlotte, NC, United States Diverse Lynx Full timeJob Description: MuleSoft Platform Admin Hybrid - Charlotte, NC What are the top 3 skills required for this role? 1.Mulesoft Platform Admin 2. RTF Run Time Fabirc 3. Mule 4.4 and above, Dataweave Job Description/ Responsibilities Build, deploy, monitor, and tune MuleSoft artifacts on RTF on Kubernetes clusters; use API Manager to configure policies....
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MuleSoft Platform Admin
2 weeks ago
Charlotte, NC, United States Diverse Lynx Full timeJob Description: MuleSoft Platform Admin Hybrid - Charlotte, NC What are the top 3 skills required for this role? 1.Mulesoft Platform Admin 2. RTF Run Time Fabirc 3. Mule 4.4 and above, Dataweave Job Description/ Responsibilities Build, deploy, monitor, and tune MuleSoft artifacts on RTF on Kubernetes clusters; use API Manager to configure policies....
