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Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on WHAT THIS ROLE WILL DOWorks directly with the Ops Manager and Security Supervisor to perform day of show dutiesRespond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities including Foundry access as well as our VIP program and seat upgradesWork through and correct guest concerns and complaints regarding security and customer service-related situationsFollow up with Security and Guest Services teams to ensure that service standards are metPerform opening/running/closing duties according to Live Nation policyInform guests of Music Hall amenities & make recommendationsMaintain line of sight/atmosphere control by circulating through work area and reporting any issues encounteredSuggestive selling of all venue products and services when applicableKeep current on all Standard Operating Procedures and be able to effectively communicate them to team membersCreate pre-shift sheet and relay information from management directly to staffTurn in all lost and found articles to Box OfficeEnsure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policiesEnsure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areasLeads all pre-shift meetings prior to start of shiftCommunicate to M.O.D. any issues that guests or team members may haveWork with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalatesResponsible for completing incident reports and collecting witness statementsAssist MOD with all ejection logs and incident reportsRequired to work Special Events that are scheduled throughout the venueWHAT THIS PERSON WILL BRINGRequired: Responsible Alcohol Awareness Training Certification or EquivalentWorking knowledge of high-volume nightclub operations, responsible alcohol service and guest relationsSkills in guest relations/staff relations- Assessing and anticipating special needs of guestsPrioritization of duties and effective communication skillsAbility to handle multiple tasks/issues at one time effectively, with an upbeat attitude Read guests in order to anticipate their needsTurn potentially negative situations into positive ones Communicate well with team members and managers and foster an atmosphere of unity and camaraderie Special requirements (or equivalent certificate)High School Diploma requiredPreferred: Experience in a live music environmentCollege diploma in related fieldPhysical Demands/Working Environment:Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 40 lbs using proper lifting techniques
