Human Resources Coordinator Supervisor

15 hours ago

Ann Arbor, United States University of Michigan Full time

SummaryThe University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers financial and human resource transactional support.The University of Michigan Shared Services Center (U-M SSC) is looking for a Supervisor of the HR Coordinator Service. Reporting to the HR Manager of Operations, you will oversee a remote team of 8-10 staff (Senior Associates and Associates) responsible for high-volume HR transactions. This is not just a maintenance role; it is a transformation role and supports the operational backbone for twenty-three of U-M's schools, colleges, and units. You will lead your team through a period of exciting evolution, applying process reengineering, automation, and AI to enhance the customer experience. If you value inspiring remote teams and driving data-backed performance, you belong here.Please note: due to the upcoming University Winter Campus Season Days, the review process and initial outreach to applicants will not begin until after January 2, . We appreciate your patience and interest.The home-work environment should be free of distractions to ensure focus. You will have access to confidential information; therefore, the workspace should provide adequate privacy to protect sensitive information.Work Arrangement (Hybrid) While you will manage a remote team, this leadership position operates under a Hybrid work model. You will, on occasion, be required to work onsite as requested by SSC leadership or job requirements. You must be within a reasonable commuting distance.Why Work at Michigan?Benefits at the University of MichiganIn addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Policy Partnership: Collaborate with University HR partners and Academic HR to interpret complex policies, ensuring all transactions comply with University Standard Practice Guides (SPG).Knowledge Management: Ensure the team has what they need to succeed by maintaining robust training plans, Knowledge Base, and standard operating procedures (SOPs).Required Qualifications*Bachelor's degree in Human Resources, Business Administration, or a related field (or an equivalent combination of education and experience).1+ years of supervisory experience in a customer service organization or demonstrated high-level performance at a senior associate or specialist level.Experience fostering team growth and development through coaching, mentoring, or performance support.Experience analyzing performance data/metrics and driving operational improvements.Familiarity with case management systems and HR platforms.Modes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the

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