Information Technology Support Specialist

1 week ago

Annapolis Junction, United States GDIT Full time

Job Description: Transform technology into opportunity as an Information Technology Support Specialist  with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software● May coach and provide guidance to less-experienced professionals● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructureWHAT YOU’LL NEED TO SUCCEED:● Required Experience: 3+ years of related experience● Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools● Required: IAT Level 1 certificate is required within 6 months of start date● Security Clearance Level: TS/SCI w/Poly● Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned● Location: On-Site in Annapolis Junction, MD● US Citizenship Required● Shift: Sun-Thurs 2pm-10pm or Sun-Wed 2pm-12am (Training will be M-F 6am-2pm)GDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from #GREENWAY#ITPolyMD #GDPoly The likely hourly rate for this position is between $28.69 - $38.81. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA MD Annapolis Junction

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