Patient Visit Specialist

Overview Presbyterian is seeking a dedicated Patient Visit Specialist to support visit closure activities, ensuring seamless coordination of patient care while delivering an exceptional experience. This role plays a key part in guiding patients through the next steps ordered by the clinician.The ideal candidate will have advanced scheduling expertise, including the ability to optimize schedules for accuracy and efficiency within their department. They will be responsible for coordinating specialty and radiologic procedures, recognizing payor requirements, and securing prior authorizations, certifications, and referrals as needed.If you're detail-oriented, thrive in a fast-paced healthcare environment, and are passionate about patient care, we’d love to have you on our teamThis is a Full Time position - Exempt: NoJob is based at PMG - MontgomeryWork hours: Weekday Schedule Monday-Friday Qualifications Experience:High school or equivalentExperience in the medical office, hospital, or clinic with patients and providers is preferred Proficiency in prior authorization/certification/referral process is preferred Must pass EPIC competency for Registration at completion of Epic Clerical Training classProfessional Requirements:Medical terminology training or training completed within six months of hirePass annual competency exam for all areas of responsibility.Attend Staff meetings per department expectationsRequires strong organizational and multi-tasking skill setsSignificant customer service skills set paramountAbilities:Strong communication and organizational skillsAbility to multitask, manage appointments, and maintain accurate healthcare records Ability to use the Electronic Medical Record (EMR) for scheduling, documentation, and communication.Strong customer service skills demonstrate professionalism and empathyAbility to handle confidential information as outlined under HIPAA Responsibilities Review and follow orders entered into the EHR by the clinicianSchedule return visits lab, radiology, STAT & ASAP appointments and advanced imagingObtain Prior Authorization/Referral per payor protocolsValidates patient MyChart AccessPrints AVS as applicable with double check for HIPAA privacyCollects any backend patient balance such as high deductibleCommunicates effectively to ordering clinician when any restriction, such as access, restricts or prohibits scheduling as orderedAppointment reminder calls and rescheduling Instruct patients on the Release of Information process and ensure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Patient RelationsEnsure check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat.Perform other duties as required Benefits About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. Maximum Offer for this position is up to USD $21.17/Hr. Compensation Disclaimer The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.