Customer Support Specialist I

2 weeks ago

Denver, Colorado, United States REMAX Full time

A successful Customer Support Specialist will deliver comprehensive, high quality support of various RE/MAX products and services. On this fast-paced team, the Specialist will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Specialist will have a passion for solving problems, leveraging technology, and helping others to promote customer success. Through collaboration and teamwork, the Product Support team aims at delivering an exceptional experience to our customer each and every time.

Essential Duties:

Demonstrates a constant sense of urgency during each customer interaction focusing on customer empathy and outstanding customer service Provide insight and resolutions to our agents/affiliates via phone, chat, and email through our ticketing system Provide key stakeholders regular reports as to the success of the Product Support team Works in high performing team environment where collaboration, performance and customer service are the highest priorities Participate in identification of process improvement opportunities Liaise with other departments on projects and company initiatives as needed Provides technical support of commercial and proprietary applications Assists in the pre-production testing of application upgrades and/or custom developed applications and be responsible for assisting in the deployment of production ready products

Qualifications & Skills:

Bachelor's degree in business, technology or similar curriculum is preferred 2+ years' experience in a customer support, operations support, product support, application support role preferred Experience in service desk software such as Salesforce, ServiceNow or Zendesk is preferred Ability to effectively communicate complex ideas in a clear and concise manner Ability to establish and maintain effective working relationships with co-workers, stakeholders, customer and vendors Ability to become a subject matter expert in both commercial and custom developed software Sincere passion for delivering exceptional customer service and overall experience Experience in real estate industry is a plus ITIL experience/certification a plus Must be able to work until 6pm Monday – Friday, as well as participate in rotating on call schedule Available to work Saturdays

Hire Range/Rate:

$40,500 - $47,500

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

Competitive Medical, Dental, and Vision benefits Retirement plans with optimal company match Annual bonus/merit opportunity Educational Assistance Mental Health support program M.O.R.E. Events offered in-person and virtually Mentorship program Employee Resource Groups  Community Engagement Diversity, Equity, and Inclusion Parenting Remote Women at RE/MAX

RE/MAX, LLC & Motto Mortgage

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