Senior ServiceNow Developer

Position: Senior ServiceNow DeveloperLocation: Columbia, Missouri (5 days a week onsite) Job Overview: We are seeking a skilled Senior ServiceNow Developer to join our team in Columbia, Missouri. This role involves designing, building, and optimizing ServiceNow solutions, with a focus on Customer Service Management (CSM), third-party integrations, and mobile application development. The ideal candidate will have a strong background in ServiceNow development, a passion for creating seamless user experiences, and the ability to collaborate effectively with cross-functional teams. Responsibilities: Write clean, high-quality, high-performance, maintainable code. Develop and support software, including applications, database integration, interfaces, and new functionality enhancements. Coordinate cross-functionally to ensure projects meet business objectives and compliance standards. Support the testing and deployment of new products and features. Participate in code reviews to ensure quality and adherence to best practices. Customize and configure the ServiceNow CSM module, including case management, SLAs, entitlements, and playbooks. Develop and maintain ServiceNow Mobile Apps using Mobile Studio, Mobile Cards, Layouts, Navigation Menus, and Data Items. Create custom applications, workflows, and process automations using ServiceNow development best practices. Implement UI Policies, Business Rules, and custom scripts for platform logic and automation. Design and implement robust integrations with external systems via REST, SOAP, and IntegrationHub. Manage data exchange between ServiceNow and third-party tools, ensuring integration security, performance, and data consistency. Design and develop custom mobile app experiences for field teams, agents, and customers using ServiceNow's mobile capabilities. Ensure mobile applications are responsive, intuitive, and aligned with business workflows. Leverage mobile platform features like Push Notifications, Offline Data Sync, QR/Barcode Scanning, and Geolocation when needed. Test and optimize mobile applications for performance and usability across different devices. Work with business stakeholders to gather and refine requirements. Provide input during sprint planning and agile ceremonies. Ensure compliance with coding and platform standards. Assist with platform upgrades, patching, and testing to ensure business continuity. Qualifications: Bachelor's degree in Computer Science or a related field. 3+ years of relevant work experience in ServiceNow development. Strong knowledge of Customer Service Management (CSM). Experience with ServiceNow Mobile App Development. Proven success with third-party integrations using REST, SOAP, IntegrationHub, etc. Certifications including ServiceNow System Administrator and ServiceNow Application Developer. Proficient in JavaScript, HTML, and mobile-specific design patterns. Familiarity with platform features such as Flow Designer, UI Builder, Service Portal, and App Engine Studio. Experience developing and deploying mobile apps within ServiceNow’s mobile framework. Expertise in Object-Oriented Design, Database Design, and XML Schema. Experience with Agile or Scrum software development methodologies. Ability to multi-task, organize, and prioritize work effectively. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $150,000 - $175,000 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com #LI-SM4