Quality Assurance

JOB DESCRIPTION:Division/Program Summary Description: The Bureau of Mental Health’s (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health. The Office of Program Innovation and Quality Improvement (IQI) plays a critical role in driving program development, continuous improvement, and strategic planning across the Bureau’s mental health initiatives. IQI supports innovation by using data to inform and enhance program design, implementation, and outcomes. The office leads efforts to advance accountability, transparency, and performance, while also identifying opportunities for system-wide improvement. Core responsibilities include collaborating with bureau offices to assist in monitoring compliance with bureau policies and program standards, validating program data, and monitoring and developing key performance indicators (KPIs) to evaluate program effectiveness. Additionally, IQI serves as a central hub for engaging with advocacy organizations and other stakeholders, and for coordinating bureau-wide planning efforts that align with emerging needs, equity goals, and evidence-based practices. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: - Support program offices in interpreting and adhering to established policies and procedures, ensuring consistent application and alignment with bureau-wide best practices- Monitor adherence to site visit policies by routinely reviewing submitted reports. Analyze findings and provide actionable feedback to the Executive Director of Mental Health Programs and Office Directors, highlighting areas for improvement and ensuring follow-up as needed.- Generate periodic reports to track the status of current Corrective Action Plans (CAPs), identify trends across provider agencies, and support program offices in preparing CAP-related summaries. Promote consistency and accountability in the implementation and resolution of CAPs across the bureau.- Track and review KPI progress across all program offices. Collaborate with offices to identify positive trends and recommend modifications when necessary. Provide ongoing support through regular quarterly meetings and reports.- Conduct periodic site visits to programs for data validation and reconciliation, ensuring data accuracy.- Support the development, updating, and implementation of program guidelines in line with policy changes and program needs. Collaborate with program offices to monitor trends and provide technical assistance to improve programmatic oversight.- Collaborate with DOHMH call center and triage complaint unit to monitor trends.- Oversee the annual completion of the Food Standards Survey in collaboration with ORE and relevant offices. Coordinate and support provider and staff training on NYC food standards, educating and promoting awareness.PREFERRED SKILLS:- Strong understanding of quality assurance processes and program planning.- Experience with monitoring, analyzing, and reporting on performance indicators and corrective actions. - Excellent organizational, analytical, and communication skills.- Ability to work both collaboratively with multiple program offices and stakeholders and independently, managing multiple projects at a time.- Proficiency in data analysis tools, Excel, or similar platforms. - Strong technical analytical skills and experience in data analysis, validation, and compliance monitoring is highly preferred.- Knowledge of mental health program policies and regulations.- Experience in developing and implementing program guideline sand policies.Why you should work for us:-Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website ( Benefits: City employees are entitled to unmatched benefits such as:o a premium-free health insurance plan that saves employees over $10K annually, per a assessment.o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.o a public sector defined benefit pension plan with steady monthly payments in retirement.o a tax-deferred savings program ando a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.Established in , the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.Come join us and help to continue our efforts in making a difference in the lives of all New YorkersThe NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at or --.CITY RESEARCH SCIENTIST - Minimum Qualifications1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health. To be appointed to Assignment Level II and above, candidates must have: 1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or 2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above. NOTE: Probationary Period Appointments to this position are subject to a minimum probationary period of one year.Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at class="jobad-residencyRequirement">Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.