Senior Field Support Specialist

Opportunity Details Senior Field Support SpecialistJOB-10045344Anticipated Start Date11/17/2024LocationMidland, TXType of EmploymentContract HireEmployer InfoOur client is an American natural gas and crude oil pipeline company with headquarters in Houston, Texas. Job SummaryThe Senior Field Support Specialist provides a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from Corporate Houston and field offices, as defined by the scope of the project. The primary focuses of this position is to be the single point of contact for all IT related issues at the assigned site. This includes taking ownership for all IT issues and concerns, ensuring the appropriate escalations, and assist in determining the root causes of IT issues are understood and addressed. Job Description Interact, build, and maintain strong relationship with all levels of the organizationResponsible for supporting all hardware and software on company desktops and providing second/third level desktop supportInstall and troubleshoot Microsoft Windows 11 operating systems and standard business application, including desktop systems, associated peripherals, and verification of operationExperience in setting up MFP such as: Xerox, Konica-Minolta, and HP units for network scanning, scan to email, fax, and network printingWork with other IT groups to rollout hardware and software upgrade, implement new equipment and services, and assist with new product testing and special projectsProvide current communication and assist in the execution of IT initiatives that might impact the respective assigned sitesDevelop and maintain up-to-date PC and accessories inventory and promote IT standards for their assigned sitesRespond to phone and e-mail inquiries that are placed in the support center and directly interact with customers to resolve local and network related issuesFollow up with end users to ensure problems are resolved successfully and satisfactorilyProvide IT training to customers to ensure successful use of IT equipmentDocument and revise all resolutions to be updated in IT knowledge basEBe able to manage a heavy caseload and respond to customers request in a timely fashionSkills Required2 or more certifications are required in lieu of a degree: A+, Net+, Security+, MCP, MCDST, MCSA, MCSE, ITIL or equivalent5 or more years of work related experience is requiredResponsible for working 2ndand 3rd level ticketsAbility to manage multiple projectsExperience in the following IT areas - PC, LAN, WAN, MPLS, Site to Site VPN, wireless, database and Cloud-based solutions, and DOS-based applications are requiredAbility to setup and manage mobile devices required (iPhone, iPad, Tablets, Android, and etc.) is requiredExperience working with an ITSM software is required (Clientele and/or Remedy is preferred)Prior experience in SCADA, GIS applications, and Gas Measurement applications is preferredSelf-motivated and able to work with limit supervisionUnderstanding of business strategy and the impact of IT on those strategiesExceptional customer support and interpersonal skillsExcellent troubleshooting and problem solving skillsExcellent verbal and written communication skillsStrong organizational skillsHave a mobile device (Apple\Android) that can be configured to use with or MDM solution. The device cannot be rooted or Jailbroken as our system will reject those devices due to securityMust have a clean driving record, definitely no major infractionsEducation/Training/CertificationsA college or technical school degree is preferred, but not required.Additional RequirementsA dependable vehicle is required and is the candidate’s responsibility. Mileage will be paidWork flexible schedule, including possible holidays and provide off hours support on an on-call basisAbility to lift at least 30lbsTravel expectation: 75% travel of the time within a three to four hour driving radius. Some overnight stays will occasionally be required “We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.”