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Customer Service Representative

1 week ago

Jersey City, New Jersey, United States Total Logistics Full time

Last year, Dedicated Logistics (DLI) was named 2023 Supplier of the Year . We put our people first, so our employees can prioritize our customers. As one energized, engaged, and results-oriented team, each of us has a heightened sense of commitment to our customers goals, our Company, and our performance.

As a Customer Service Representative, you would be responsible for professionally representing DLI to our customers with knowledge and skills to provide them the product or service they need.

Why you'll love working at DLI

Competitive wage paid weekly starting at $20 per hour , with overtime starting after 8 hours worked each day. Full benefits plan including medical, dental, vision, prescription drugs, 401k with profit-sharing, PTO and holiday pay. Valuable employee discounts on things like cell phone plans, electronics, cars and restaurants.

What you can expect to be doing

Professionally and accurately provide support to our customers via inbound and outbound calls and/or emails. Work with management to resolve complaints concerning freight, deliveries, etc. Work with cross functional teams to track orders to ensure on-time deliveries. Provide clerical support including overseeing paperwork associated with claims and maintaining corresponding files.

Requirements

At least 1 year of relevant work experience Excellent verbal, written, and interpersonal skills Ability to multi-task, organize and prioritize work Working knowledge of Microsoft Outlook and Excel

Schedule: Monday-Friday 8am-4:30pm