IT Communications Specialist

Statement of Duties The IT Communications Specialist is responsible for the information systems content changes to the first points of contact for the Police Department, including both internal and external information systems. Employee is required to perform all similar or related duties. Employee will obtain and maintain security clearance for CORI information and keep all Law Enforcement Sensitive information confidential. Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.Maintain content for the Police department website and improve capabilities through training and improving information structure and presentation (constantly enhancing the website as a communication tool).Develop informative and creative media content across social media platforms.Propose creative strategy in collaboration with Public Information Officer and/or the Chief of Police.Create and maintain relevant social media accounts as well as the Police Department’s official website ( somervillepd.com ) Keep track of and adjust to social media trends.Produce analytics on Followers, Likes, etc to show upward trend of involvement.Answer questions emailed into the department through the “Contact Us” link on the department’s website, or forward the question to the responsible division.Conduct routine digital intelligence on assigned Impact Players & Organizations (Twitter, Facebook, Instagram, etc.) as directed.Creation of an extensive quality control plan for the Website content, CRM content and workflow and Intranet content.Troubleshoot and support a variety of network devices, desktop computers, laptops, phones, Police Radios and mobile devices.  Work with the Public Safety IT Manager to implement and support technologies that serve the police department.Recommended Minimum Qualifications: Education and Experience: College Degree and three (3) years experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. Knowledge, Abilities and Skill: Knowledge: Thorough working knowledge of office procedures and machines; some knowledge of municipal government would be helpful. Ability: Ability to handle problems and emergencies effectively; ability to communicate clearly, both orally and in writing; ability to operate a computer; ability to maintain confidential information; ability to maintain, manage, and organize records; ability to deal appropriately with City employees and City officials. Skill: Excellent organizational skills; excellent data processing skill in the use of personal computers and office software including word processing, data base and spreadsheet applications. Experience using Adobe Photoshop a must.Work Environment: The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.Employee may be required to work beyond normal business hours in response to attend evening meetings or complete work assignments.Physical and Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.Physical Skills: Minimal physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing.There may also be some occasional lifting of objects such as office equipment or photocopy paper (up to 30lbs.).Motor Skills: Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone, personal computer and/or most other office equipment including word processing, filing and sorting of papers. Visual Skills: Visual demands require constantly reading documents for general understanding and analytical purposes. Hours: Full-Time Salary: $75,000 annually + benefits Union: Non-Union Date Posted: October 30, 2025 ------------------------------------------------------------------------------------------- The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request.Persons with disabilities who need auxiliary aids and services for effective communication (i.e., CART, ASL), written materials in alternative formats, or reasonable modifications in policies and procedures in order to access the programs, activities, and meetings of the City of Somerville should please contact Adrienne Pomeroy at 617-625-6600 x 2059 or apomeroy@somervillema.gov.Pre-Employment Requirements for All Employees: MA Criminal Offender Record Information (CORI) clearance Completion of Conflict-of-Interest Law Education training for municipal employees Overview of Total Rewards: 4 weeks annual vacation for non-union positions. Union positions vary by contract.Please note, police officers are members of the SPEA union.Medical insurance through the Group Insurance Commission (GIC) - 80% of premium costs paid by City Dental coverage low and high plans through Cigna Vision care through Vision Service Plan (VSP) Long term disability through Sun Life Group and voluntary life insurance through Boston Mutual Health Care and Dependent Care flexible spending through Benefit Strategies Deferred compensation plans through a choice of three vendors Free, confidential services through the Employee Assistance Program (EAP) provided by E4Health Annual cancer screening & wellness release Somerville Retirement Pension System Tuition reimbursement MBTA pass program FREE Blue Bikes membership Eligible employer for the Public Service Loan Forgiveness Program (PSLF) Benefits listed are for benefits-eligible positions and the above information is meant to be a general overview of the benefit programs offered by the City of Somerville and not a binding contract.Powered by JazzHR