Ticket Services Representative

1 week ago

Boston, United States Boston Red Sox Full time

RESPONSIBILITIESAnswer all inbound ticket sales and customer service phone calls for Red Sox home games, Spring Training games at JetBlue Park and other events hosted at Fenway Park.Provide service to 10th Man partial plan season ticket holders via phone, email and face-to-face communications.Provide day of game customer service via phone and face-to-face at various ticket services windows on game and non-baseball event days.Track all customer service issues using CRM software.Issue tickets to clients at VIP will-call window on game days.CHARACTERISTICS / QUALIFICATIONS:Ability to work flexible hours (~35 hours a week) including nights, weekends, and holidays.Excellent communication skills including written, verbal and telephone. Prior telemarketing, customer service and/or sales experience is preferred, but not essential. Ability to multitask and consistently meet deadlines. 

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