Field Service Technician

Our Opening and Your Responsibilities Summary The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. PI FST's are responsible for managing all aspects of field service support including the following: communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments, while always keeping in mind to follow MT PI procedures and best practices.To be eligible for this internship, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa. Essential Duties and Responsibilities Can be located in any of the following locations - Madison, Portage, Wisconsin Dells, WISatisfy all Safety Requirements for both MT-PI and Customer SitesAttend tier calls led by a Regional Service ManagerEfficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectationsDevelop and maintain good customer relationships; Become the customer's trusted advisorIdentify root cause of service issues (first time fix)Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely mannerKeep up with ongoing technical trainingWeekend/afterhours work as required based on workload and rotationMaintain company supplied equipment, tools, and inventoryIn addition to our core values, all employees must follow the Code of Conduct Other duties and tasks as assigned What You Need to Succeed This position is considered safety sensitive and is subject to drug testing as permitted by law. Required Knowledge, Skills and Abilities:Ability to use all types of hand tools and digital test equipmentKnowledge of mechanics, electronics, and distribution systemsWorking mechanical knowledge of conveyor systemsWorking knowledge of AC and DC electrical distribution systemsWorking knowledge of Windows Operating Systems and the ability to read blueprints and schematicsSelf-motivated for high performanceStrong verbal and written communication skillsCustomer focusedDetail orientedExperience working in a fast-paced environment and meeting tight time constraints.Fluency in English and Spanish a plusMinimum Education / Experience Required:High School Diploma or a GED required.Associate of Science in Electronics or Engineering Technology, or equivalent work experience preferred   Physical Demands & Work Environment:Field Service Technicians are required to work in the following environments with the listed physical demands with or without reasonable accommodation.Constantly works around moving mechanical parts in conditions that include cold and hot temperatures, and humid environments. Occasionally works in damp/wet environments to include meat & diary plants. Occasionally exposed to allergens, i.e. peanuts. Occasionally works in explosive environments. Noise level may by loud at times. The ability to operate large industry machinery as well as handle mechanical and electrical tools as needed. Ability to constantly lift and move tools and equipment up to 75 pounds Ability to regularly climb (ascend/descend) stairs and ladders Constantly stands, walks, stoops, kneels, crouch or crawls. Constantly positions self to service machinery in tight and/or dark spaces. Must be able to constantly visually inspect machinery, computers, tools and parts Ability to constantly operate a motor vehicle, drive long distances, and regularly sit for long period while traveling by car or plane. Occasional shift differences (early morning/late night) as needed Occasional 10 hour + Days as needed Travel Requirements100% US and occasional international travel is required. The FSE will possess or be able to obtain a valid passport. Frequent overnight travel is common. The individual must possess and maintain a valid driver's license, pass a motor vehicle record check, and have the unrestricted ability to obtain rental vehicles Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire Tuition reimbursement, employee wellness programs, plus other perks and discounts Parental and caregiver leave policiesAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighingA brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment