General Manager

General Manager Date: Dec 2, 2025 Location: Whitehall, PA, US, 18052 Company: Trulieve If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve If you have a desire to help others in need through your efforts, this may be the role for you  At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need. To learn more about our company, please visit our website;  https://www.trulieve.com Requisition ID: 17125  Remote Work Available: No  Job Title: General Manager Department: Retail Reports To: Area Manager  FLSA Status: Regular-Exempt ROLE SUMMARY  The General Manager will be responsible for leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics and ensuring the efficient daily operations of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience. KEY DUTIES AND RESPONSIBILITIES  Plan and implement strategies to drive service standards and positive sales results  Maintain brand standards in visual merchandising Ensure consistent regulatory compliance with all state specific regulations  Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees  Evaluate employee performance and identify hiring and training needs  Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives  Monitor and maintain store inventory  Responsible for handling and resolving patient issues and escalations  Maintain professional working relationships with business partners  Schedule effectively within labor budget to meet the needs of the business  Maintain strict confidentiality and compliance  Perform other tasks that have been assigned by management SKILLS AND QUALIFICATIONS  Bachelor’s degree preferred, four years related experience and/or training or equivalent combination of education and experience  Prior management experience, preferably in retail and/or customer service area is a plus  Must have prior cash handling experience  Must possess the ability to train, develop and evaluate a team of 40+ employees  Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion  Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices  Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures  Ability to interact with customers and team members respectfully and politely  ADDITIONAL MINIMUM QUALIFICATIONS  Must possess a valid driver’s license and pass a MVR background check (delivery locations only)  Must be able to pass a level 1 and level 2 background check Must be at least 21 years of age  Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude  PHYSICAL REQUIREMENTs  While performing the duties of this job, the employee is:  Constantly required to move/traverse throughout entire facility, including tight spaces  Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices  Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)  Must have visual and auditory acuity with or without aids to perform all functions of the position Occasionally required to remain in a seated position  WORK SCHEDULE  45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.  Equal Opportunity Employer  Trulieve Supports a Drug Free Workplace  Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 45-50 hours per week and will be available “after hours” if an emergency situation should arise. Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws. Nearest Major Market: Allentown