Business Development Specialist

Summary The Business Development Specialist is responsible for developing and managing relationships with professional and community referral sources to promote JEVS Care at Home services.  The Business Development Specialist will gain external appointments and grow one-on-one relationships through strategic identification of and effective communications with community providers, service coordination entities, Veterans assistance groups and the general public with the overall outcome of increased referrals for the Agency, Private Pay, VA Business lines of business. This role is responsible for the business development, onboarding and retaining authorization for new clients.  The Business Development Specialist will manage hiring and on-boarding of caregivers who are referred by the client to ensure seamless closure of the lead. The Business Development Specialist will possess a background in high-level account development and management that leads to organizational growth, demonstrate strong communication skills, excellent customer service, and ability to work in a fast-paced environment. The Business Development Specialist will report to the Area Director. Responsibilities Build and manage sales and business development within assigned office(s), based on budget goals, office needs and setup. Develop and maintain strategic referral relationships with community organizations/providers, service coordination entities, MCO’s, Veterans groups, Assisted Living facilities, physicians and other healthcare professional and the general public who refer clients and their families to in-home care services to build JCAH network increase JCAH’s presence in the community. Educate and inform professionals and business owners who support older adults, persons with disabilities and their families about JCAH services to obtain appropriate home care referrals to the organization. Maintain current knowledge of the community, healthcare facilities, competition, and referral sources appropriate for generating business for JCAH services and maintain a list of these resources. Stay current on business practices, trends, benchmarks in the Homecare Industry and attend professional development webinars, workshops, and seminars as assigned. Participate in at a minimum of two (2) business development events per quarter (networking, professional development or event). Collaborate with Communications Manager and Marketing team on marketing goals, strategies, and plans. Develop and maintain a targeted account plan and sales pipeline of accounts with robust and frequent prospecting. Start a minimum number of new client cases per quarter, based on budget projected goals. Complete new intakes with DocuSign and client intake summary. Update and track current pipeline all referrals in JEVS Care at Home’s client record management system. Complete all phases of the onboarding cycle with caregivers referred by the client and manage recruiting life cycle from application to orientation. Maintain ATS and HRIS databases of employee and prospective employee information. Assist with orientation and training efforts as needed. Required Education and Experience Associate's degree in Business Administration or related field preferred. Minimum of 2 years of home care sales experience, customer service, marketing, or related field is required. Knowledge of Applicant Tracking systems, CRMs (specifically Monday.com), DocuSign and HHAExchange preferred. Proficient in Microsoft Office. Bi-lingual preferred. Physical Requirements May require sitting, standing, or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 50% required to other JEVS locations, home visits and other related functions. Benefits:  Heath insurance Dental insurance Life insurance Paid time off  Retirement benefits  For more information about JEVS Care at Home, please visit our website: jevsathome.org