Internal Network Technician I

2 weeks ago

Artesia, United States NTCA–The Rural Broadband Association Full time

Job Description The Internal Network Technician I for Peñasco Valley Telephone Cooperative, Inc. and its subsidiaries provides operations and software support to Intranet users; assists in administering the network; and designs, implements, organizes, and troubleshoots. Essential Job Functions: Surveys performance and operating needs and goals of LAN users. Interfaces with users, consultants, technical teams and vendors to provide timely answers to hardware and software questions. Can readily answer “most frequently asked” questions; searches operations manual, help files, knowledge bases, and other reputable internet resources for answers to complex questions. Assists in the installation, customization and maintenance of computer networking devices and software. Provides network users access to enter and retrieve information via the network and to utilize appropriate network and cloud services. Maintains and troubleshoots the corporate VOIP phone system Develops and monitors appropriate security procedures to safeguard the system from physical harm, viruses, unauthorized access, and damage to data. Facilitates PVT automation initiatives and projects by assisting in development, utilizing technology expertise, project management tracking, heading up tasks, end user training and assistance, monitoring progress and working toward goal completion. Keeps confidential any sensitive information inadvertently observed in the course of performing duties. Assists users with day-to-day help desk requests, including but not limited to installation of software, installation of hardware, workstation maintenance, and troubleshooting issues with software, hardware, access, and network connectivity. Assists in the maintenance and repair of equipment when necessary. Works closely with the network team to identify trends and collaborate on solutions to difficult problems. Recommends specific training for users and identifies sources of training.Attends training sessions on new products and provides input for the development of user manuals for these products, and suggests products that will improve efficiency for the company. Assists IT team in securing data and with daily backups.Uses safety equipment; utilizes safety practices; attends and participates in designated cooperative safety and training meetings; abides by the company’s safety manual. Places a premium on customer satisfaction and makes every attempt to perpetuate PVT Cooperative’s and its subsidiaries positive image in all subscriber customer-related service activities. Knowledge, Skills & Abilities: Basic knowledge of and experience with PCs, laptops, network printers, multi-factor authentication methods, fax, and servers, with knowledge of hardware and software technology; Experience with current Windows servers, Active Directory, Office 365, VMware, server backup solutions, and Microsoft 365 Cloud applications is preferred. Sound analytical skills, strong written and verbal communication skills; ability to work well with others; communicates effectively orally; professional in all circumstances; and a team player. Send resume/cover letter to hr@pvt.com

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