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Cashier – Automotive Dealership
21 hours ago
Cashier - Automotive DealershipMercedes-Benz of Sugar Land is seeking a detail oriented, customer service driven individual to join our team of Cashiers. As a cashier, you will be responsible for processing payments for work completed or purchase of parts requests while ensuring customer satisfaction and verifying the accuracy of the invoice.Duties: • Ensure all invoice totals and receipts are accurate• Monitor the cash flow of Service and Parts Departments• Total the retail parts, fluids and labor charges to calculate a total for each category• Calculate the material charge applicable for each Repair Order• Provide the customer with the proper charges• Collect the total retail charges from customer• Provide the proper change and receipts to the customer• Calculate and enter applicable warranty charges• Complete the accounting section of the Repair Order as directed• Update the customer's service history file according to the procedures specified• Maintain the effective labor rate control forms as directed by management• Establish and maintain excellent working relationships with customers• Answer customer's questions pertaining to the invoice with honesty and integrity• Ensure that customer's complaints are handled promptly, with genuine concern and according to dealership guidelines• Handle phone calls and assist customers• Handle and account for daily cash in and out of the assigned register• File Repair Orders as directed by the Service Department• Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, employees or the customers• Provide prompt, efficient and quality service to the customers and dealership• Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles• Present self as positive role model by demonstrating commitment to the department, customers, dealership and company• Attend training classes as directed by managementQualifications: • High school diploma or the equivalent• Two years of experience as a cashier• Excellent verbal and written communication skills• Ability to collaborate with the public, sometimes with several customers at a time• Ability to collaborate with other dealership personnel• One-year accounting/bookkeeping/office management skills• Must be a team player with impeccable honesty and integrity• Maintain a high level of professional personal appearance and conduct• Ability to work 8 hour shifts between 7:30 am and 7:00 PM as assigned as well as two Saturday's a month.
