Customer Service Representative
1 week ago
Customer Service Representative - HVAC CompanyPosition Title: Customer Service RepresentativeDepartment: Customer ServiceReports To: Customer Service ManagerLocation: North Augusta, SC Employment Type: Full-TimePosition Overview:Our growing HVAC company is seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers and will play a crucial role in ensuring customer satisfaction and retention. You will be responsible for handling inquiries, scheduling appointments, and providing information about our HVAC services. If you are a problem solver with a passion for providing excellent customer service, we want to hear from youKey Responsibilities:1. Customer Interaction: - Answer and manage incoming calls, emails, and online inquiries from customers in a professional and courteous manner. - Listen to customer concerns and provide appropriate solutions or escalate issues when necessary.2. Appointment Scheduling: - Schedule service appointments for customers based on their needs and our technicians' availability. - Confirm appointments and send reminders to both customers and technicians.3. Information Management: - Maintain accurate records of customer interactions, service requests, and appointments in our Customer Relations Management system. - Update customer accounts and track service histories.4. Service Coordination: - Coordinate with the HVAC technicians and other departments to ensure timely service delivery. - Follow up with customers post-service to ensure satisfaction and address any additional needs or issues.5. Sales Support: - Provide information about our HVAC products and services to prospective customers. - Assist with basic sales inquiries and generate leads for the sales team.6. Administrative Tasks: - Perform various administrative duties such as data entry, filing, and documentation. - Assist in preparing reports and customer insights for management.Qualifications:Education: High school diploma or equivalent; additional coursework in customer service or similar field is a plus.Experience: At least 1 year of experience in a customer service role (preferred), preferably within the HVAC or a related industry.Skills: - Strong verbal and written communication skills. - Excellent organizational and multitasking abilities. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook). - Familiarity with Customer Relationship Management systems and practices. - Ability to work independently and as part of a team.Personal Attributes:- Customer-Oriented: A genuine desire to help and solve problems for customers.- Detail-Oriented: High attention to detail and accuracy.- Problem-Solver: Ability to think critically and find effective solutions.- Positive Attitude: Friendly, energetic, and capable of maintaining a positive disposition even during challenging situations.What We Offer:- Competitive salary.- 401k and Wellness Plan Available- Opportunities for professional development and advancement.- A supportive and dynamic work environment.- Comprehensive training in our HVAC services and products.
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Customer Service Representative
4 weeks ago
North Augusta, United States Lose Design Full timeAbout the job Customer Service Representative We are looking for a Customer Service Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships. The Role: Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to...
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CUSTOMER SERVICE REPRESENTATIVE
4 weeks ago
North Augusta, United States Family Dollar Full timeFamily Dollar - 603 EAST MARTINTOWN RD SUITE 5 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store...
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Lead Customer Service Representative
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North Augusta, United States Circle K Stores, Inc. Full timeStore 2723249: 421 W Martintown Rd, North Augusta, South Carolina 29841 Shift Availability. Flexible Availability Job Type. Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desir Customer Service Representative, Customer Service, Representative, Lead, Retail
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Customer Service Representative Store
2 weeks ago
North Augusta, United States Parker Management Full timeCustomer Service Representative Store #116 Job Category: Operations Requisition Number: CUSTO002274 Location: North Augusta, SC 29841, USA Job Details Customer Service Representative Job Description At Parker's, we believe our company is only as successful as our team. That's why we offer competitive wages and provide our team with the training and tools...
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Customer Service Representative Store
2 weeks ago
North Augusta, SC, United States Parker Management Full timeCustomer Service Representative Store #116 Job Category: Operations Requisition Number: CUSTO002274 Location: North Augusta, SC 29841, USA Job Details Customer Service Representative Job Description At Parker's, we believe our company is only as successful as our team. That's why we offer competitive wages and provide our team with the training and tools...
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Customer Service Representative Store
2 weeks ago
North Augusta, SC, United States Parker Management Full timeCustomer Service Representative Store #116 Job Category: Operations Requisition Number: CUSTO002274 Location: North Augusta, SC 29841, USA Job Details Customer Service Representative Job Description At Parker's, we believe our company is only as successful as our team. That's why we offer competitive wages and provide our team with the training and tools...
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Customer Service Representative Store
2 weeks ago
North Augusta, SC, United States Parker Management Full timeCustomer Service Representative Store #116 Job Category: Operations Requisition Number: CUSTO002274 Location: North Augusta, SC 29841, USA Job Details Customer Service Representative Job Description At Parker's, we believe our company is only as successful as our team. That's why we offer competitive wages and provide our team with the training and tools...
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Customer Service Representative Store
2 weeks ago
North Augusta, SC, United States Parker Management Full timeCustomer Service Representative Store #116 Job Category: Operations Requisition Number: CUSTO002274 Location: North Augusta, SC 29841, USA Job Details Customer Service Representative Job Description At Parker's, we believe our company is only as successful as our team. That's why we offer competitive wages and provide our team with the training and tools...
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Customer Service Representative Store
4 days ago
North Augusta, SC, United States Parker Management Full timeCustomer Service Representative Store #116 Job Category: Operations Requisition Number: CUSTO002274 Location: North Augusta, SC 29841, USA Job Details Customer Service Representative Job Description At Parker's, we believe our company is only as successful as our team. That's why we offer competitive wages and provide our team with the training and tools...
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Customer Service Representative Store
2 weeks ago
North Augusta, SC, United States Parker Management Full timeCustomer Service Representative Store #116 Job Category: Operations Requisition Number: CUSTO002274 Location: North Augusta, SC 29841, USA Job Details Customer Service Representative Job Description At Parker's, we believe our company is only as successful as our team. That's why we offer competitive wages and provide our team with the training and tools...
